Tiffany Robbins
Elizabeth
Summary
Dedicated professional with a strong background as a Transportation Security Officer at TSA, skilled in policy enforcement and customer service. Proven ability to enhance passenger safety through attention to detail and effective problem-solving. Recognized for maintaining integrity under pressure while utilizing advanced screening technology to detect potential threats.
Overview
17
17
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
03.2022 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Key Holder
Bokram Inc
02.2013 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Cashier
Walmart
04.2011 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
10 Spot
08.2010 - 03.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Medical Assistant
Harshem Women’s Health and Family Practice
08.2008 - 03.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Microsoft Office Technology - Computer And Information Systems
Drake College of Business
Elizabeth, NJ08.2008
High School Diploma - General Studies
Rahway High School
Rahway, NJ06.2007
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Stress tolerance
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
03.2022 - Current
Key Holder
Bokram Inc
02.2013 - 03.2022
Cashier
Walmart
04.2011 - 03.2013
Sales Associate
10 Spot
08.2010 - 03.2011
Medical Assistant
Harshem Women’s Health and Family Practice
08.2008 - 03.2009
Microsoft Office Technology - Computer And Information Systems
Drake College of Business
High School Diploma - General Studies
Rahway High School
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