Tiffany Roberts
Clinical Research Consultant
Arcola,IL
Summary
Respectful & Adaptable Clinical Research Consultant with with extensive knowledge of clinical research, clinical project management, health care administration and clinical philosophy. Talented at maintaining and developing effective relationships with staff, patients, physicians, investigators and senior management. Excellent supervisory skills and performance working under pressure.
Overview
12
12
years of professional experience
Work History
Clinical Project Manager
Evidilya
Arcola, IL
03.2022 - Current
- Managed Study Start-up Phase
- Communicated effectively with staff members, sponsor, Physician Investigators, clinical sites & vendors, employing active listening & interpersonal skills.
- Prepared regulatory documents
- Managed IRB selection & submission
- Assisted Medical writing with edits to protocol & ICF
- Identified potential areas of risk & recommended solutions
- Managed trial vendor selections & recruitment
- Lead weekly team meetings
- Recruited 8 clinical trial investigators & sites
- Worked with customers to understand needs and provide excellent service
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
Quality Assurance Consultant
LOGIC
San Francisco, CA
06.2019 - 03.2020
- Private contract for 1 project/client) 100% remote
- Primary objective: QA for new CTMS implementation for large healthcare system
- Audited processes for all end-users for CTMS
- Identified potential areas of risk & recommended solutions
- Identified process flow improvements
- Utilized testing scripts to ensure acceptable quality & integrity as well as tracking project schedule deliverables and risks
- Liaised with vendors and end-users to uncover system optimization opportunities.
Claims Analyst
Health Alliance
Urbana, IL
10.2015 - 02.2017
- Maintained strict confidentiality with all personal data as per company guidelines.
- Adjudicated claims at high level of productivity & accuracy as measured by individual weekly performance audits
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Examined claims forms & other records to determine insurance coverage.
- Knowledge of medical, dental and pharmacy benefits; medical and dental terminology; provider contracting, Medicare reimbursement methodologies, Explanation of Benefits, familiar with healthcare coding requirements (ICD-9, ICD-10, CPT, CDT, HCPCS) & legislation, & claim billing forms (CMS1500, UB04, dental claim form, as well as electronic billing formats)
Research Financial Analyst
Carle Foundation Hospital
Urbana, IL
06.2015 - 10.2015
- Developed, implemented, and maintained research finance standard operating procedures & process flows
- Coordinated and administered full financial cycle of all sponsored and federally funded trials
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Feasibility committee member - determined financial feasibility of each study
- Prepared and negotiated budgets and contracts, completed Medicare Coverage Analysis (MCA)
- Ensured accurate billing for trial participants in accordance with federal regulations to maintain institutional compliance
- Utilized EPIC and commercial CTMS for financial management
- Served as subject matter expert (SME) for research staff
- Developed and negotiated Research study budgets
- Developed and negotiated budgets for 130 studies within 1 year.
- Partnered with Revenue Cycle Systems team to ensure study budgets covered all costs
- Reviewed and negotiated clinical trial contracts
- Partnered with legal team to ensure research study contracts were in compliance with policies, state and federal laws and regulations
- Reviewed study protocols and translated intensity of work to develop and negotiate budgets and contract language
- Ensured accurate and compliant trial participant billing
- Utilized EPIC and commercial CTMS to manage participant billing & invoicing to sponsor
Certified Clinical Research Coordinator
Carle Foundation Hospital
Urbana, IL
03.2012 - 06.2015
- Performed all functions of Research Financial Analyst
- Developed and lead research study protocols while collaborating with clinical and academic researchers at Carle and University of Illinois
- Coordinated LIMBSAVE study - lead site for recruitment and outcomes
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets
- Reviewed & edited research study protocols
- Maintained compliance with protocols covering patient care and clinical trial operations
- Feasibility committee member: determined scientific, financial & patient recruitment feasibility of each study
- Maintained accurate and timely data entry and documentation into commercial CTMS
- Performed participant consent process
- Mentored and trained new research coordinators
- Implemented Research’s Unit Partnership Council (UPC); served as chair for 2 years
- Designed and Implemented “Excellence in Research and Friends of Research” Program at Carle
- Served as “change agent” and assisted in developing strategic transition plan in conjunction with Educational Consultant and department leadership
- Promoted to Research Financial Analyst
Clinical Trials Office Coordinator
Carle Foundation Hospital
Urbana, IL
11.2011 - 03.2012
- Managed clinical trial regulatory documents and submissions
- Managed CREDIT (CTMS system)
- Ensured accurate and compliant trial participant billing
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
Carle Foundation Hospital
Urbana, IL
10.2006 - 11.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong patient relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Arts - Commercial Music
Millikin University
Decatur, Illinois05.2004
Skills
- Clinical Research
- CTMS Implementation & QA
- Change Management
- Clinical Project Management
- Leadership
- GCP & Compliance
- Risk Analysis
- Budget & Contract Negotiation
- Business Process Flows
- Recruitment
- Testing Scripts
Volunteer: President of the Arcola Sports Boosters
I have been the president for 6 years and have successfully managed more than 13 fundraisers. We have raised over $50,000 in those 6 years. We support all school sanctioned sports for the junior & senior high schools in Arcola.
Timeline
Clinical Project Manager
Evidilya
03.2022 - Current
Quality Assurance Consultant
LOGIC
06.2019 - 03.2020
Claims Analyst
Health Alliance
10.2015 - 02.2017
Research Financial Analyst
Carle Foundation Hospital
06.2015 - 10.2015
Certified Clinical Research Coordinator
Carle Foundation Hospital
03.2012 - 06.2015
Clinical Trials Office Coordinator
Carle Foundation Hospital
11.2011 - 03.2012
Customer Service Representative
Carle Foundation Hospital
10.2006 - 11.2011
Bachelor of Arts - Commercial Music
Millikin University
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