Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Volunteer
TIFFANY ROBERTS

TIFFANY ROBERTS

Columbus,MS

Summary

Experienced customer service representative with years of experience providing exceptional service in the areas of healthcare, human resources, retail and banking. My objective is to secure a position within a company where I can utilize my skills and knowledge to be a great asset to the company, while finding stability and areas of growth and improvement.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

IQOR
10.2023 - Current
  • Provide a high standard of customer service to members in relation to healthcare and insurance
  • Answer approximately 50 inbound calls a day from members concerning benefits, claims, and other health insurance inquiries
  • Multitask between several screens and systems while showing empathy, actively listening, and assisting members via phone

Healthcare Customer Service Representative

CARENET HEALTH
04.2023 - 09.2023
  • Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
  • Have a passion for helping patients make decisions that will enhance their healthcare experience
  • Make welcome calls and assist members and patients with benefits and insurance information
  • Medicare Sales, QUANTAM
  • Provide Medicare members with resources and information about the benefits of their plans
  • Informed Medicare members of potential add-on and packages
  • Make outbound calls to Medicare members to discuss benefits

Intake Specialist

Walmart
Charlotte, MI
01.2020 - 12.2021
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
  • Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
  • Participated in ongoing professional development opportunities to stay current on industry best practices for effective intake processes and service delivery techniques.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Supported office staff and operational requirements with administrative tasks.

Medicare Sales Agent

Quantum Media
09.2019 - 11.2020
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
  • Assisted individuals transitioning from employer-sponsored health coverage to Medicare during retirement planning processes.
  • Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
  • Hosted informational seminars at senior centers and other community events to educate potential clients about Medicare options and benefits.
  • Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
  • Maximized sales opportunities, actively identifying new leads through referrals and networking events.
  • Coordinated closely with underwriters to ensure accurate processing of applications while adhering to strict deadlines.
  • Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
  • Conducted annual reviews of existing policies to update information.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Designed presentations and marketing materials to promote insurance products.

Education

HIGH SCHOOL DIPLOMA - undefined

NEW HOPE HIGH SCHOOL EAST MISSISSIPPI COMMUNITY COLLEGE
MAY 2018 AUG 2018

Skills

  • SKILLS REFERENCES
  • Strong knowledge of healthcare insurance
  • Excellent communication skills, both verbal and written
  • Attention to detail
  • Ability to collaborate effectively with healthcare providers
  • And other team members
  • Available upon request
  • JULY 2022-
  • APR 2023
  • Grammar
  • Microsoft Word
  • Understanding Customer Needs
  • Lead Generation

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceTeam Building / Company RetreatsWork from home optionHealthcare benefitsCareer advancementPaid time off4-day work week401k matchPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsFlexible work hoursCompany Culture

Timeline

Customer Service Representative

IQOR
10.2023 - Current

Healthcare Customer Service Representative

CARENET HEALTH
04.2023 - 09.2023

Intake Specialist

Walmart
01.2020 - 12.2021

Medicare Sales Agent

Quantum Media
09.2019 - 11.2020

HIGH SCHOOL DIPLOMA - undefined

NEW HOPE HIGH SCHOOL EAST MISSISSIPPI COMMUNITY COLLEGE

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TIFFANY ROBERTS