TIFFANY ROBERTS
Columbus,MS
Summary
Experienced customer service representative with years of experience providing exceptional service in the areas of
healthcare, human resources, retail and banking. My objective is to secure a position within a company where I can utilize
my skills and knowledge to be a great asset to the company, while finding stability and areas of growth and improvement.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IQOR
10.2023 - Current
- Provide a high standard of customer service to members in relation to healthcare and insurance
- Answer approximately 50 inbound calls a day from members concerning benefits, claims, and other health insurance inquiries
- Multitask between several screens and systems while showing empathy, actively listening, and assisting members via phone
Healthcare Customer Service Representative
CARENET HEALTH
04.2023 - 09.2023
- Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
- Have a passion for helping patients make decisions that will enhance their healthcare experience
- Make welcome calls and assist members and patients with benefits and insurance information
- Medicare Sales, QUANTAM
- Provide Medicare members with resources and information about the benefits of their plans
- Informed Medicare members of potential add-on and packages
- Make outbound calls to Medicare members to discuss benefits
Intake Specialist
Walmart
Charlotte, MI
01.2020 - 12.2021
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
- Participated in ongoing professional development opportunities to stay current on industry best practices for effective intake processes and service delivery techniques.
- Trained and supervised new intake staff to deliver high-quality client care.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
Medicare Sales Agent
Quantum Media
09.2019 - 11.2020
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Assisted individuals transitioning from employer-sponsored health coverage to Medicare during retirement planning processes.
- Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
- Hosted informational seminars at senior centers and other community events to educate potential clients about Medicare options and benefits.
- Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
- Maximized sales opportunities, actively identifying new leads through referrals and networking events.
- Coordinated closely with underwriters to ensure accurate processing of applications while adhering to strict deadlines.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Designed presentations and marketing materials to promote insurance products.
Education
HIGH SCHOOL DIPLOMA - undefined
NEW HOPE HIGH SCHOOL
EAST MISSISSIPPI COMMUNITY COLLEGE
MAY 2018
AUG 2018
Skills
- SKILLS REFERENCES
- Strong knowledge of healthcare insurance
- Excellent communication skills, both verbal and written
- Attention to detail
- Ability to collaborate effectively with healthcare providers
- And other team members
- Available upon request
- JULY 2022-
- APR 2023
- Grammar
- Microsoft Word
- Understanding Customer Needs
- Lead Generation
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceTeam Building / Company RetreatsWork from home optionHealthcare benefitsCareer advancementPaid time off4-day work week401k matchPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsFlexible work hoursCompany CultureTimeline
Customer Service Representative
IQOR
10.2023 - Current
Healthcare Customer Service Representative
CARENET HEALTH
04.2023 - 09.2023
Intake Specialist
Walmart
01.2020 - 12.2021
Medicare Sales Agent
Quantum Media
09.2019 - 11.2020
HIGH SCHOOL DIPLOMA - undefined
NEW HOPE HIGH SCHOOL
EAST MISSISSIPPI COMMUNITY COLLEGE