Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Tiffany Roberts

Denison,TX

Summary

Highly organized, energetic and versatile leader experienced in project planning of new product launches and enhancements. A results-driven Supervisor by steering and directing all aspects of operations. Experience in orchestrating multiple projects with competing priorities involving process improvements, new product launches, quality assurance and compliance.

Overview

14
14
years of professional experience

Work History

Business Project Senior Supervisor

Cigna Healthcare
Denison, TX
10.2022 - Current
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Developed and implemented test plans to ensure product quality.
  • Developed monthly reports detailing progress towards project goals.
  • Managed multiple concurrent projects from initiation through closure
  • Identified risks associated with the project plan and proposed corrective actions for management review.
  • Facilitated meetings with stakeholders to discuss project goals, objectives and deliverables as well as any changes or issues arising during the course of a project's life cycle.
  • Developed overall project schedules based on interactions with key members of project team and client organization.
  • Documented processes for deploying and releasing software applications in a timely manner.
  • Assigned work and monitored performance of project personnel. Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Filled role of technical lead in performance of services outside regular scope of operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Encouraged teamwork among subordinates by promoting a positive work culture.
  • Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Implemented new operational procedures, increasing efficiency.

Business Project Analyst

Cigna Healthcare
Denison, TX
02.2014 - 10.2022
  • Provided guidance on technical requirements related to specific projects or initiatives.
  • Conducted research on customer needs and preferences to develop project strategy.
  • Collaborated with cross-functional teams to identify potential solutions for complex problems.
  • Presented findings from analysis projects at internal meetings and provided recommendations.
  • Collaborated with stakeholders to identify opportunities for process improvement.
  • Coordinated with team members to ensure timely completion of tasks.
  • Supported senior leadership in developing business cases for proposed projects or initiatives.
  • Developed training materials and conducted workshops on best practices related to project management.
  • Created process flows diagrams depicting how systems interact within the organization's infrastructure.
  • Maintained documentation of all project activities and progress reports.
  • Facilitated communication between stakeholders regarding project status and updates.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Facilitated design sessions with the implementation team to define the solution.
  • Mapped and documented interfaces between legacy and new systems.
  • Delivered timely support by tracking issues and communicating resolutions to end users.

Customer Service Senior Associate

Cigna Healthcare
Denison, TX
11.2010 - 02.2014
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Provided direction and guidance to junior associates on complex tasks.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Encouraged and improved cross-department internal communication.

Education

Bachelor of Arts - Health Care Administration

The University of Arizona Global Campus
Chandler, AZ
09-2021

Skills

  • Employee Supervision
  • Data Analysis
  • Compliance understanding
  • Technical reviews
  • Project planning and specifications
  • SOX compliance experience
  • Project Organization
  • Strong interpersonal skills
  • Strategic Planning
  • MS Office
  • Collaboration
  • Multitasking

Accomplishments

  • Spot Bonus Award Recipient Q1 2023

References

References available upon request.

Timeline

Business Project Senior Supervisor

Cigna Healthcare
10.2022 - Current

Business Project Analyst

Cigna Healthcare
02.2014 - 10.2022

Customer Service Senior Associate

Cigna Healthcare
11.2010 - 02.2014

Bachelor of Arts - Health Care Administration

The University of Arizona Global Campus

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Tiffany Roberts