Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Roberts

Tiffany Roberts

Lincoln City,Oregon

Summary

Proven Guest Service Representative at VIP, adept in leveraging customer service and computer skills to enhance guest satisfaction and streamline reservation processes. Excelled in resolving issues swiftly, ensuring over 90% customer satisfaction. Skilled in financial transactions and fostering loyalty through exceptional service, demonstrating a strong commitment to operational excellence and guest relations.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

VIP
04.2024 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.

Childcare Provider

Chinook Winds Casino Resort
02.2024 - 04.2024
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Room Inspector

Chinook Winds Casino Resort
12.2022 - 02.2024
  • Collaborated with various team members to meet guests' requests.
  • Trained new employees on proper room inspection procedures and hotel policies, resulting in improved inspection accuracy.
  • Upheld high standards of safety compliance by regularly reviewing emergency procedures during training sessions.
  • Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
  • Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.

Restaurant Hostess

Chinook Winds Casino Resort
08.2022 - 12.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Restaurant Hostess

Miyo’s Japanese Restaurant
08.2021 - 08.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

GED -

Borah High School
Boise, ID

Certification - Cosmetology

Paul Mitchell The School - Boise, Idaho
Boise, ID

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Issue Resolution
  • Financial Transactions
  • Data entry proficiency
  • Reservation Processing
  • Guest Relations
  • Payment Processing
  • Product Sales
  • Complaint Handling
  • Data Entry
  • Documentation And Reporting
  • First Aid Training
  • Clear Communication
  • Multitasking Abilities
  • Organizational Skills
  • Teamwork and Collaboration
  • Office Support
  • Attention to Detail
  • Problem-Solving
  • Analytical Thinking
  • Reservation coordination
  • Time Management
  • Excellent Communication
  • Professionalism
  • Continuous Improvement
  • Professional Demeanor

Timeline

Guest Service Representative

VIP
04.2024 - Current

Childcare Provider

Chinook Winds Casino Resort
02.2024 - 04.2024

Room Inspector

Chinook Winds Casino Resort
12.2022 - 02.2024

Restaurant Hostess

Chinook Winds Casino Resort
08.2022 - 12.2022

Restaurant Hostess

Miyo’s Japanese Restaurant
08.2021 - 08.2022

GED -

Borah High School

Certification - Cosmetology

Paul Mitchell The School - Boise, Idaho

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Tiffany Roberts