Tiffany Roberts

As a Professional Commercial Truck Driver, I handle different types of loads with skill and efficiency. I provide great customer service to shippers and receivers. I handle day to day operations of the business as well as all bookkeeping tasks. I am also a CDL instructor and trainer. Some of my duties include:

• Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
• Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
• Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
• Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
• Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
• Provided constructive feedback on driving skills, helping students improve their performance and progress towards CDL certification.
• Improved student comprehension by incorporating hands-on activities and real-world examples in lessons.
• Boosted trainee confidence by offering personalized coaching and support throughout the learning process.
• Ensured safety compliance during practical driving sessions, closely monitoring students'' adherence to CDL regulations.

As a skilled manager, I have led both operational and personnel management teams as the Operational Manager for (3 years), and the General Manager for (3 years) and Human Resources Manager for (2 years) combined work experience. I have a proven ability to manage cross-functional teams, allocate resources effectively, and drive performance in alignment with goals. My leadership style focuses on an environment of continuous improvement while achieving collective success. I am adept at addressing personnel needs, managing conflict, and ensuring the objectives are met with efficiency and high standards. Examples of the duties included:

• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
• Improved talent acquisition strategies by conducting thorough job analyses and creating accurate job descriptions.
• Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
• Developed business strategies by conducting comprehensive market research and competitor analysis.

With 12 years of service in the U.S. Army, I developed exceptional leadership, discipline, and resilience skills. I successfully led teams in high-pressure environments, building strong collaborations and maintaining accountability. My military experience honed my skills in decision-making, strategic planning, and resource management, all while adhering to strict operational standards and timelines. This background has equipped me with a unique ability to remain composed, adaptable, and results-oriented, even in challenging circumstances. Examples of duties include:

• Evaluated subordinate performance fairly and accurately, providing constructive feedback for professional growth opportunities.
• Streamlined administrative processes, reducing paperwork turnaround time and increasing operational tempo.
• Spearheaded adoption of cutting-edge technology, enhancing operational capabilities.
• Managed hazardous waste disposal processes, ensuring proper storage and transportation according to regulations.
• Conducted internal trainings on key aspects of environmental regulation and compliance requirements for employees across various departments.
• Conducted site inspections and reported findings to senior leadership, fostering a proactive approach to environmental compliance.
• Delivered high-quality classroom/field instruction using a variety of teaching methods tailored to individual learning styles.
• Mentored junior staff members, helping them develop their skills and advance in their careers.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Consistently control profits and losses by following company guidelines for labor and inventory management
• Managed operations of two high volume restaurants (over $4.2M combined) and staff of over 50 professionals
• Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations
• Responsible for budget preparation, revenue management, monthly P&L reports, and daily bank deposits
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
• Partnered with vendors and suppliers to effectively manage and budget for over $20,000 in monthly inventory.
• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Increased customer satisfaction by implementing effective staff training and performance management programs.

• Responsible for Heart of House(HOH) staff planning, development and performance management
• Supervised the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the
• Heart of House area Manage Team Members, including sourcing, hiring, scheduling, rewards, recognition, training and development for all HOH Team Members 3/4
• Responsible for analyzing pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas
• Monitored all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons
• Responsible for overall food costs and inventory management, labor management within budget
• Planned and lead shift meetings, build camaraderie, and solicits feedback; communicates effectively to all HOH Team Members by holding departmental meetings on a timely basis to communicate successes, new procedures and areas of opportunity
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

I possess extensive experience in overseeing administrative functions, ensuring the smooth and efficient operation of organizational systems. My expertise includes streamlining workflows, managing schedules, and improving internal processes to enhance productivity. With a focus on attention to detail, I have consistently ensured compliance with policies, maintained accurate records, and facilitated clear communication. Examples of these duties as the Office Administrator of 2 years and a Graduate Student Intern at US Customs and Immigrations Headquarters in Washington D.C. are:

• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Ensured that business development records ledger are well-maintained and gathered required information for projects budget and final approval
• Organized and implemented logistics for executive level internal and external events and meetings, such as employee meetings, workshops, conferences, leadership events, along with customer, supplier, and consultant meetings
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support

• Conducted research to gather information regarding the naturalization ceremonies into an easy to access document that complied descriptions and valuable information to higher level management
• Coordinated the schedule and organized communications of regional and district director’s monthly calls
• Accomplished in-depth analysis on data pivotal in presenting effective recommendation on ways to improve the function of the headquarters objectives based on the compilation of suggestions from over 26 regions into one easily accessible document
• Supported the development and arrangement of by-laws policy manual for the Welfare and Recreation Committee