TIFFANY ROBINSON
Antioch,TN
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Sr. Benefit Representative
Vanderbilt University Medical Center
Nashville, Tn
- Current
- Provides education and direction as they pertain to employee compensation and benefits
- Plans and executes strategies for delivery of Benefit Programs
- Bridge the HR operations and talent functions by providing guidance and strategy around compensation, benefits, incentive, and rewards programs for a growing non-profit organization that is highly recognized globally
- Serves as a liaison to benefit vendors
- Ensures employee benefit administration complies with regulations and policies
- Ensure compliance with applicable laws and regulations related to employee benefits, such as HIPAA and ACA in the United States
- Develops and executes educational strategies to enhance knowledge of benefit offerings
- The design, implementation, ad administration of employee benefits programs, including Health, retirement plans, and wellness initiatives
- Assist in developing total rewards program and communicate total compensation to employees across the organization
- Conduct regular audits and reviews to ensure accuracy, consistency, and fairness in compensation and benefits practices
- Provides analysis of plan activity and other audit and compliance matters
- Communicate and educate employees about available benefits, eligibility, and enrollment procedures
- Conduct New Hire Orientation
- Manage open enrollment processes
- Participates in projects, including annual open enrollment, new or enhanced benefits, and development of communication materials
- Conduct comprehensive market research, analysis, and benchmarking to ensure fair and completive compensation practices
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Sourced and screened potential candidates for open positions.
Human Resources Business Partner
Postmates Inc.
Nashville, Tn
12.2018 - 09.2020
- Work proactively in the areas of diversity, equity, inclusivity, recruitment, retention strategies, diversity, change management and communications to identify key areas of opportunity and mitigate issues
- Manage the employee lifecycle including onboarding, exit interviews, and off boarding
- Advise managers and partner in the areas of organization programs/policies, employee relations/retention, performance management, and talent review to cultivate a high performance and engaged environment
- Prepare and conduct on going trainings on key issues and trends such as: remote team building, employee engagement, performance management, and handling difficult situations
- Create, implement, and ensure success of HR policies/Laws and procedures to improve effectiveness and consistency
- Employee relations and investigations
- Builds consultative relationships with areas supported, demonstrating the value of HR, consistent knowledge
- Team compensation/job leveling
- Learning and development
- Closely coach and work with managers across multiple departments.
- Maintained a database of resumes, tracked applicant information and status.
- Developed relationships with college career centers, alumni networks, and other recruiting sources.
- Collaborated with HR team members to develop recruitment strategies for hard-to-fill positions.
- Provided administrative support related to the recruitment process including filing documents in personnel files.
Employee Relations Consultant
ASURION LLC.
NASHVILLE, TN
08.2016 - 11.2018
- Serves by providing strategic consultation for positive employee/management relations, by identifying and executing objectives and strategies that support the Asurion culture, company direction, and business needs
- Key qualifications include labor acumen, proven experience in all facets of labor relations, development and implementation of positive employee engagement initiatives, and support for overall excellent employee experiences
- Initiating organizational health assessments to identify vulnerabilities to the employee experience, developing an integrated action plan, supporting leadership through implementation
- Educating senior leaders to inform, influence, and enable domestic business strategy
- Training front line leaders and other essential partners on the benefits and priorities of sustaining positive employee relations
- Integrating with critical partners to enhance and sustain proactive employee relations initiatives
- Designing and implementing employee relations support & interaction models and programs
- Work closely with HR Shared Services partners to ensure alignment of delivery model to organizational strategies and business initiatives
- Serve as ER subject matter expert to business and HR partners, engaging legal department when necessary to ensure effective utilization of internal and external legal resources
- Stay up to date on most recent changes in employment and labor law, compliance issues and external labor relations climate that may affect the enterprise, line of business or location/site
- Communicate these findings to the broader HR community and recommend action or changes to current policy and practice when needed
- Investigate and resolve problems arising from internal sources such as HR partners, business partners, or direct employee contact and external sources such as government agencies including NLRB, EEOC, and DOL
- Demonstrated ability to translate data and predictive analytics into proactive actions for the organization to prevent or preempt unfavorable employee experience trends
- Strong analytical, project management, initiative and creative problem-solving skills.
- Developed and implemented new recruiting strategies to attract talent.
- Conducted phone interviews and face-to-face interviews with potential candidates.
- Assisted in the development of job postings and job descriptions for open positions.
- Managed the full cycle recruitment process from sourcing through onboarding of new employees.
- Organized training sessions for staff members on effective recruiting methods.
HUMAN RESOURCE MANAGER
KROGER
NASHVILLE, TN
03.2014 - 08.2016
- Recruit qualified candidates and ensure adequate staffing
- Provide support in training and development of staff
- Serve as liaison between associates, managers and division HR in the administration and compliance of HR competencies in areas such as associate engagement, labor relations, learning and development, recruitment, talent management, benefits and compensation administration
- Provide guidance in the development and placement of key in-store personnel
- Provide management oversight of human resource operational metrics
- Secure and maintain all employee records in accordance to company policies and governmental regulations
- Local, State and Federal Laws
- Maintain confidentiality
- Conduct job interviews, including exit interviews, oversee new hires, associates’ onboarding activities, including conducting new hire orientation
- Advise supervisor of significant events affecting store associates, champion in-store communications such as newsletters, updates, etc
- Implement and/or support associates rewards and recognition programs, ensure compliance with company uniform policies and programs, ensure completion of performance reviews for department heads and new hire associates.
- Conducted regular meetings with managers to discuss recruitment needs, progress on open positions, and other related topics.
- Maintained relationships with hiring managers to ensure a comprehensive understanding of job requirements.
- Developed and implemented recruiting strategies to source, screen, and select qualified candidates.
- Created job postings for various roles across multiple disciplines and platforms.
- Analyzed market trends in order to develop competitive compensation packages.
- Identified new recruiting sources through networking events or social media campaigns.
- Participated in career fairs or other recruiting events.
- Assisted in developing job descriptions for new positions within the organization.
- Worked with department managers to assess employee productivity and hiring needs.
- Developed comprehensive job applications and onboarding processes to promote smooth candidate recruitment and assimilation.
ADMINISTRATIVE PROFESSIONAL
OFFICE TEAM / A ROBERT HALF COMPANY
NASHVILLE, TN
05.2013 - 03.2014
- Office Team is the world’s leading staffing service specializing in placing highly skilled administrative, customer service and office professionals into temporary and temp-to-hire jobs
- Placements: Meharry Medical College, Wholesale Inc., Music City Processing, Business Suites
- Skills acquired: Administrative duties, data entry, reception, scheduling, customer service, budget monitoring, forecasts of sales department, travel booking, system and file compilation, hospitality and events planning
- Well-spoken and had the ability to communicate accurately and clearly both orally and in writing
- Possess superior organizational skills and accuracy
- Computer savvy and a fast typist
- Able to multitask and work in a fast-paced environment
- Excellent problem-solving and people skills
- Maintained a professional, polished, and put-together look
- Flexible in scheduling, with access to phone and emails at all times
- Capable of creating marketing & promotional materials to support a Team
- Knowledge of Microsoft Office, Outlook & ability to learn new programs quickly
- Responsible for the general running of the office
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
- Confer with staff at a chosen event site to coordinate details
- Inspect event facilities to ensure that they conform to customer requirements
- Assisting with the coordination of events - including paperwork for contracts, contacting vendors, documentation of conversations and deals with associated parties
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security
- General administrative duties including ordering supplies, answering phones, and meet and greet incoming staff.
EMPLOYEE Relations Lead
CVS CAREMARK Health
JULY 2012, MAY 2013
- Serving as an Employee Relations Lead with Reasonable Accommodation team of CVS Health Advice & Counsel, responsible for a wide range of activities related to reasonable accommodations including but not limited to, providing advice, counsel and support for interpretation, application and compliance of the ADA, applicable State, Federal Laws, and company policies
- Responsible leading and engaging in the interactive process with colleagues, applicants, leaders, and Human Resources when a colleague or applicant request a workplace accommodation to perform the essential functions or to enjoy the benefits and privileges of employment due to disability, pregnancy//pregnancy related condition, or sincerely held religious beliefs
- Recommend solutions and influence leaders to consider the accommodation request with an open mind to continue meeting business needs
- Handling each case on its unique facts and circumstances
- Provide insights, observations and support for reporting and metrics with Reasonable Accommodations cases
- Identify trends, observations and share with business leaders, Human Resources, Legal, and other relevant clients
- Engages as solid partner with Legal on resolving complex Reasonable Accommodations requests
- Engages as a subject matter expert on reasonable accommodations with casework handled by other Advice& Counsel colleagues and the Leave of Absence Team
- Provide input for process improvement in team efficiency, effectiveness and process- improving the overall client experience-including identifying education/training opportunities for leaders, employees and Human Resources.
Education
BACHELORS of arts in Human Resources -
TENNESSEE STATE UNIVERSITY
05.2015
Skills
- Excellent in Microsoft Office, Salesforce, HRIS, Workday, ATS, Business and Personnel Management Detail-oriented Human Resource professional with experience in Recruitment, Applicant sourcing, HIPAA expert, Healthcare, Warehouse, Financial and global technology solutions industries Effective Verbal and Written Communication Skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing Highly organized and able to prioritize and plan time/resources accordingly, in a fast-paced high-pressured environment Employs professionalism and superior communication skills to meet client and company needs SHRM-SCP in progress, looking to complete in December 2024
Certification
- Notary Public for the State of Tennessee
- Life and Health insurance Licensed for the State of Tennessee
Timeline
Human Resources Business Partner
Postmates Inc.
12.2018 - 09.2020
Employee Relations Consultant
ASURION LLC.
08.2016 - 11.2018
HUMAN RESOURCE MANAGER
KROGER
03.2014 - 08.2016
ADMINISTRATIVE PROFESSIONAL
OFFICE TEAM / A ROBERT HALF COMPANY
05.2013 - 03.2014
Human Resources Sr. Benefit Representative
Vanderbilt University Medical Center
- Current
EMPLOYEE Relations Lead
CVS CAREMARK Health
BACHELORS of arts in Human Resources -
TENNESSEE STATE UNIVERSITY
- Notary Public for the State of Tennessee
- Life and Health insurance Licensed for the State of Tennessee
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