Tiffany Robinson
PSR
MOORE,OK
Summary
Enthusiastic about helping patients get necessary medical support by receiving and entering correct personal information, scheduling appointments and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Mercy
Norman, OK
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Teacher Assistant/Paraprofessional
Moore Public Schools
MOORE, Oklahoma
08.2017 - 05.2023
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Recorded grades for coursework and tests in online reporting system.
- Reviewed lesson material with students individually or in small groups.
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Provided support to help students with special needs learn and grow.
Medical Assistant/Phlebotomist
Integrative Medical Solutions
Edmond, Oklahoma
09.2015 - 07.2017
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Assistant/Phlebotomist
A New Beginning Women's Healthcare
Moore, Oklahoma
01.2012 - 09.2015
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Ordered and prepared reagents and supplies.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained all prescribed laboratory testing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Phlebotomist
DLO
OKLAHOMA CITY, Oklahoma
05.2009 - 01.2012
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reviewed patient records for accuracy and completeness.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Education
Associate of Arts - General Studies
Butler Community College
05.1998
High School Diploma -
Circle High School
05.1995
Skills
- Customer Relations
- Office Equipment Operation, such as Epic, Word, Excel
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Time Management
- Organization and Efficiency
- Organization Skills
- Data Entry
- Batch entry for Home Health billing
- Information management for Nursing Home visits
Timeline
Patient Service Representative
Mercy
05.2023 - Current
Teacher Assistant/Paraprofessional
Moore Public Schools
08.2017 - 05.2023
Medical Assistant/Phlebotomist
Integrative Medical Solutions
09.2015 - 07.2017
Medical Assistant/Phlebotomist
A New Beginning Women's Healthcare
01.2012 - 09.2015
Phlebotomist
DLO
05.2009 - 01.2012
Associate of Arts - General Studies
Butler Community College
High School Diploma -
Circle High School
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