TIFFANY ROCA
Summary
Diligent, task-oriented professional with substantial experience in cyber security, technical sales, trend analysis, and project management. Proficient in leveraging exceptional interpersonal skills when working in teams and managing diverse individuals. Meticulous attention to detail while ensuring the project deadlines are consistently met.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Brand Technical Specialist
IBM
01.2023 - Current
- Demonstrate extensive knowledge about data security and IAM solutions to our clients through demonstrations, workshops, value assessments, and PoCs (proof of concept)
- Coordinate a bi-weekly meeting for security technical sellers to practice and improve their presentation and technical skills in the Guardium Technical Arena
- Supporting other technical sellers and business partners in providing demonstrations to their clients about the data security and IAM solutions IBM offers
- Analyze and track my sales metrics throughout the quarter and ensure that I am progressing towards my quota.
VP of Worldwide Technical Sales Security Co-Op
IBM
01.2021 - 01.2023
- Managed the six development teams for virtual client event by holding weekly meetings to assess progress on assets
- Supported the in-person client event for clients and business partners by ensuring access to the lab environments and working with the marketing team to organize event details (Resulted in an 82 NPS, an 18-point improvement from 2019)
- Prepared presentations and generated reports for the VP of Technical Sales in Security on a weekly basis and after client facing events
- Conduct meetings with product managers to gather content, quality review, and upload content to the RFP tool to support our technical sellers
- Created a variety of cyber security demonstrations and labs using IBM solutions for technical sellers to use
Specialist
Apple Store
09.2019 - 01.2021
- Qualified in all products, and consistently learning about new releases and completing training to improve the customer experience
- Demonstrated flexibility in switching to online Technical Specialist Support during the closing of the Apple Store
- Educated new team members to improve their customer interactions and provide positive feedback to stimulate growth.
Education
BBA - Cyber Security
The University of Texas At San Antonio
San Antonio, TX12.2022
Skills
- MS-Office
- Project Management
- SIEM (QRadar and Splunk)
- IBM Security IAM and Data Security
- Native Spanish Speaker
Certification
- CompTIA Security+ Certification
- IBM Design Thinking Co-Creator Badge
Activities
- Familia at IBM Committee Member
- Women in Cyber Security
- Texas Cyber Summit Speaker
Timeline
Security Brand Technical Specialist
IBM
01.2023 - Current
VP of Worldwide Technical Sales Security Co-Op
IBM
01.2021 - 01.2023
Specialist
Apple Store
09.2019 - 01.2021
BBA - Cyber Security
The University of Texas At San Antonio
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