Tiffany Rodgers
Chicago,USA
Summary
With over 20 years of customer service experience and 10 years of administrative support experience, this candidate brings a wealth of skills and expertise to any role. Throughout their career, they have consistently demonstrated the ability to effectively multitask and prioritize tasks, while maintaining a keen attention to detail. Their track record speaks for itself, as they have consistently delivered high-quality work and have been recognized for their dependability. Additionally, their strong analytical and problem-solving skills have allowed them to effectively reason through challenges and find innovative solutions.
Overview
22
22
years of professional experience
Work History
Manager of Administrative Support
Rush University Medical Center
01.2019 - Current
- Administrative Assistant to Chairperson of Diagnostic Radiology and Nuclear Medicine
- Manages Outlook calendar
- Schedule meetings and vacation
- Coordinate travel arrangements
- Facilitates communication internally between departments as needed, and with external contacts/vendors
- Prepare annual faculty review packets for radiologists
- Prepare Ongoing Professional Practice Evaluation (OPPE), collect reports, enter data, and submit to TRIPPS dashboard
- Oversee and prep faculty appointment process for newly hired attendings
- Oversee and prep faculty promotion packets for submissions for current attendings
- Collaborate with the Medical Staff Office, Faculty recruitment, and credentialing office for the onboarding process of new attendings
- Assist in creating agenda for department staff meetings and department administration meetings
- Coordinate the renewal of certification training courses (BLS and ACLS)
- Manages and monitors check requests, travel authorizations, reimbursements, and other department-related reimbursements
- Ensures Financial Policies and Procedures of the department are consistent with Rush University Policies and Procedures and Corporate Compliance Program
- Prepares and monitors check requests for departmental purchases
- Enter travel authorizations and expense reimbursements into the reimbursement dashboard
- Track radiologist expenditures of allotted professional funds
- Oversees the purchase requisitions and approvals process for all department equipment and supplies
- Replenish inventory of office supplies as needed
- Order of lab coats for new attendings and current attendings
- Order of radiologist and chairperson teaching material as requested
- Create purchase orders (POs) for invoices as requested
- Manages staff members, overseeing hiring, recognition, performance reviews, and discipline of those staff members; coordinates recruitment, training of office staff, managing timesheets
- Create HR requisition to be submitted to the LinkHR system for new positions
- Participate in the interview/hiring process of new administrative staff
- Coordinate and oversee onsite/virtual interviews
- Coordinate and assist in the training of new employees
- Prepare and review performance evaluations 1:1 for staff
- Entering time and attendance for staff in API payroll database
- Provide leadership and direction on the continuous improvement of office functions; provide in-service training to staff as needed to ensure efficient practices
- Track assigned training modules to ensure completion by the deadline
- Assign department training modules as instructed
- Manage the program's centralized application system, including providing training to new users of the system and developing efficient procedures
- Collaborate with the EPIC team and PACS Support to schedule training for new employees
- Manage and maintain all department databases
- Faculty Management System
- QGenda
- RadPrimer
- StatDx
- Faculty Reappointment listings distributed by Faculty Affairs
- Accreditation Data System (ADS)
- Oversee general and complex office support, including file maintenance of records, contracts, and clinical affiliation agreements
- Maintain and update faculty/staff files: physical file folders and electronic files)
- Update department agreements as it relates to database software used by residents, fellows, and staff
- Coordinate administrative responsibilities in the department, including oversight of the department support staff’s performance of administrative and clerical duties
- Oversee and assist in providing administrative support
- Serve as a back-to-administrative support staff in areas as needed (fellowships, coordinating fellowship interviews and/or activities, conferences
- Create and manage schedules
- Manage all forms of communication (written, telephone, Webex, Zoom)
- Performs other job duties as required
Administrative Assistant III/Fellowship Coordinator
Rush University Medical Center
09.2013 - 12.2018
- Manages and coordinates the entire process of recruitment including pre-recruitment, recruitment, and post-recruitment activities
- Uses selection criteria to choose applications for review by the Residency Director or Admissions Committee
- Utilizes ERAS to review applications
- Responsible for communication with potential applicants, applicants, and matched incoming house staff
- Offers and confirms interview dates for residency candidates
- Provide applicants with information about the program, interview process, transportation, and accommodations
- Compiles a list of attending physician interviewers, and an applicant list to determine the number of candidates that can be accommodated on any given interview day and the number of interviewers needed
- Develops and maintains recruitment database including the number of applicants, candidates selected for interview and their interview dates, selected candidates who have not responded to the interview invitation, number and timing of interviews offered, number of interviews confirmed, number of American and International Medical Graduates interviewed and number of applicants who fail to present on their appointed interview day
- Prepares information packet for applicants including information about the program, other participating hospitals (if appropriate), and the city of Chicago
- Arranges parking for applicants
- On interview day, welcomes applicants to the program, and ensures all applicant's questions are answered
- Arranges for residents to lead tours and to have lunch with the applicants
- Coordinates all follow-up activities with candidates who have matched including assistance with licensure applications and completion of any required visa-related materials
- Maintains an accurate listing of the dates and interviewees and submits this for reimbursement to GME at the close of the recruitment season
- Assembles and enters applicant data per ranking sessions and Match List preparation
- Uses a keen eye in the preliminary evaluation of the applicants and in verifying the statistics used for the final reports to FREIDA, AMA, and NRMP
- Housestaff Orientation
- Organizes orientation schedule including events at Rush and affiliated institutions
- Assists new residents with 'settling into' the program and Chicago including preparing packets with information about housing, transportation, and utilities
- Fields questions to make the transition easier for house staff
- Completes CA-MED forms to indicate acceptance into the program for licensure packet
- Provide correct Housestaff Data Sheets in a timely fashion to GME for input
- Collects email addresses for all incoming and is the liaison for distributing GME and program-related information
- Inform GME of the program's orientation dates and locations
- Arrange for any BLS and ACLS classes necessary for incoming housestaff and assist in assembling all the required documentation for the new PGY1 class
- Arranges computer orientation for residents with PACS/Talk Technology
- Arrange a welcome party for residents
- Administrative Assistant work that includes typing of correspondence, work with PowerPoint presentations and computer problem solving
- Prepare and schedule meetings
- Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines, and follows up assignments with minimum direction
- Exercises discretion and independent judgment in daily activities and executive administrative details of a confidential nature
- Completes special assignments requiring collecting, organizing, and analyzing data basis of significant decisions
- Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes and schedules meetings; arranges and prepares agendas and provides background information for various complex internal and external meetings and projects as requested or necessary
- Prepares confidential correspondence
- Prepares reports and other documents
- Reconciles accounts payable requests
- Answers administrative phone calls; receives and screens patient's and visitors' telephone calls, e-mails, and faxes, providing information and resolving complaints using good judgment and interpreting policies and procedures
- Arranges travel (registration, airline, accommodations) and prepare itineraries for leadership to attend meetings; prepare and track reimbursement submissions
- Coordinates conference room reservations
- Serves as primary contact for monitoring, ordering, stocking office supplies, and managing office equipment maintenance and repair issues and environmental service problems
- Performs other work-related duties or projects as assigned, such as facility and relocation projects
Support Associate (TASC program/Temporary pool)
Rush University Medical Center
03.2012 - 09.2013
- Research claims on Rush doctor’s past and presently employed
- Alphabetizing claims letters
- Pick up and drop mail correspondences
- Check in over 50 patients per day for ambulatory surgery
- Escort patients to the operating room for surgery preparation
- Answer over 20 calls a day from physicians and staff regarding patient’s progress
- Familiarized myself with Rush facilities to provide excellent customer service to new patients
- Answered and triaged over 100 calls per day
- Utilized epic system to make notes and input patient information for nurses and physicians
- Distribute packages and faxes to staff
- Trained and familiarized new staff with their new role and department
- Prepared patient medical records for physicians daily
- Collaborated with the health information management team to obtain medical charts from their department
Medicare
Aetna Inc.
10.2007 - 04.2011
- Provided high-level support to various North Central Region Patient Management teams/Mid-America Medicare teams
- Input patient data into the Aetna database mainframe for processing and verify ICD 9 and cpt codes
- Communicate effectively with case managers, nurses, and team members
- Prepare and send release of information forms and insurance packets
- Retrieved incoming faxes from the fax server and ran daily crystal reports
Patient Management
Aetna Inc.
11.2005 - 10.2007
- Monitored workflow task buckets in data
- Placed over 100 calls per day to Aetna members and healthcare facilities
- Identified medical terminology, CPT, and ICD 9 codes for processing of claims
- Assisted with the coordination of appointments for the case management outreach program
- Assisted with effectively communicating to members regarding treatment and understanding their medication
Project Assistant/Community Liaison
Hektoen Institute for Medical Research
10.2004 - 06.2005
- Identified and secured locations for CHIRAH (Chicago Health Initiative to Raise Asthma Health) Asthma studies to be performed
- Secured on-call supervisors for Asthma study sessions and coordinating project finances
- Served as the fiscal custodian for petty cash distribution as requested
- Maintained purchasing and receipt book, purchased office supplies and refreshments for study sessions
- Entering data into the CHIRAH document management database system
Medical Service Advisor
Blue Cross Blue Shield of Illinois
10.2002 - 09.2004
- Intake of a large call volume
- Pre-certified members for inpatient and outpatient care
- Documented correspondence as required
- Verified icd-9 and CPT codes for scheduled appointments
Education
Master of Business Administration -
National Louis University
Chicago, IL06.2019
Bachelor of Science - Health Care Leadership
National Louis University
Chicago, IL12.2016
Skills
- Epic/Cadence
- HIM Health Information Management
- Grease board (EPIC system)
- Microsoft Office
- Microsoft Teams
- Webex
- SharePoint
- QGenda
- Lightning Bolt
- UKG Pro WFM
- MedHub
- ACR RadPeer database
- ADS
- GME Track
- API payroll database
- Meeting Coordination
- Teamwork and Collaboration
- Travel Arrangements
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Attention to Detail
- Critical Thinking
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Planning and Prioritization
- Relationship Building
- Team Coordination
- Flexible Schedule
- Training and Orientation
- Team building
- Data Entry
- Task Prioritization
- Work Planning and Prioritization
- Self Motivation
- Interpersonal Skills
- Conflict Resolution
- Scheduling and calendar management
- Goal Setting
- Professionalism
- Office Coordination
- Staff Management
- Document Review
- Interpersonal Communication
- Task Delegation
- Scheduling
- Schedule Management
- Strategic Planning
- Staff Training
- Record-keeping
- Inventory Control
- Staff Supervision
- Workflow Management
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Administrative Support
- Project Management
- Employee Scheduling
- Administrative background
- Performance monitoring
- Staff Scheduling
- Documentation and control
- Administrative Management
- Professional Demeanor
- Electronic Filing Systems
- Hiring and Terminations
- Event Planning
- Performance Evaluations
- Communications management
- Expense Reporting
- Multitasking Abilities
- Reliability
- Organizational Skills
- Analytical Thinking
- Records and Database Management
- Problem-solving aptitude
- Process Improvement
Timeline
Manager of Administrative Support
Rush University Medical Center
01.2019 - Current
Administrative Assistant III/Fellowship Coordinator
Rush University Medical Center
09.2013 - 12.2018
Support Associate (TASC program/Temporary pool)
Rush University Medical Center
03.2012 - 09.2013
Medicare
Aetna Inc.
10.2007 - 04.2011
Patient Management
Aetna Inc.
11.2005 - 10.2007
Project Assistant/Community Liaison
Hektoen Institute for Medical Research
10.2004 - 06.2005
Medical Service Advisor
Blue Cross Blue Shield of Illinois
10.2002 - 09.2004
Bachelor of Science - Health Care Leadership
National Louis University
Master of Business Administration -
National Louis University