Tiffany Rodriguez
Customer Service Rep.
San Antonio,TX
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Contact Tracer
MTX
San Antonio, TX
05.2020 - Current
- Handle large amounts of outbound/inbound calls.
- Follow a script that has been changing quite often.
- Showed empathy/sympathy for cases offered services fr mental health to help and assistance while in quarantine.
- Conducing interviews in a professional manner that reflects emotional and cultural awareness
- Collecting and recording accurate information using customer relationship management software.
- Calling newly diagnosed patients to trace individuals they had contact with and determining exposure.
Collections Representative
GC Services
San Antonio, TX
02.2015 - 03.2020
- Handled large number of outbound and inbound calls daily with goal of collecting owed debt.
- Used probing techniques to determine debtors' reasons for delinquency.
- Recorded all information regarding financial status of customers.
- Resolved challenging situations with friendly but firm strategies.
- Used skip tracing resources to locate debtors and updated information in company system.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Cashier
Sam's Club
San Antonio, TX
02.2014 - 03.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers with special services, account updates and promotional options.
- Checked prices for customers and processed items sold by scanning barcodes.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Cashier/Service Desk Associate
Walmart
San Antonio, TX
02.2009 - 02.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered customer telephone calls promptly and appropriately.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained customer satisfaction while handling all kinds of product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Used POS system to enter orders, process payments, and issue receipts.
Education
GED -
Mccollum High School
San Antonio, TX 08.2004 - 08.2007
Skills
Telephone etiquette
Timeline
Contact Tracer
MTX
05.2020 - Current
Collections Representative
GC Services
02.2015 - 03.2020
Cashier
Sam's Club
02.2014 - 03.2015
Cashier/Service Desk Associate
Walmart
02.2009 - 02.2015
GED -
Mccollum High School
08.2004 - 08.2007
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