Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Rodriguez

Indian Lake Estates

Summary

I am looking to obtain a challenging and rewarding position where I am being given the opportunity for career advancement and where i can use my love for people and my passion for helping them by providing the best care possible and while also increasing my knowledge and experience.

I am an accomplished Patient Administrative Specialist at Core Rehabilitation, skilled in HIPAA compliance and compassionate client care. Enhanced operational efficiency by optimizing patient scheduling and communication. Proven ability in multitasking and organization, ensuring seamless patient flow and satisfaction. Recognized for strong ethics and empathy, contributing to a 20% improvement in patient service ratings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Care Aide

Gt Independence
05.2024 - 06.2025
  • Companion Care: Offering companionship, providing meals, light housekeeping, running everyday errands, and providing daily reminders.
  • Personal care: Assisting clients with showering, grooming, oral hygiene, toileting, dressing and feeding, assiting with transfers to and from differentlocations, and mobility assistance.

Patient Administrative Specialist

Core Rehabilitation Staffing
08.2020 - 05.2024
  • Greet and check in patients while collecting personal, medical and insurance details
  • Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
  • Schedule and reschedule patient appointments, confirm bookings, coordinate position schedules, facilitate a seamless patient flow by communicating any arrivals or delays
  • Coordinated patient scheduling to optimize rehabilitation services and enhance operational efficiency.
  • Managed medical records and ensured compliance with HIPAA regulations for data security.
  • Facilitated communication between healthcare providers, patients, and insurance companies to streamline processes.
  • Developed and maintained filing systems for efficient document retrieval and organization.
  • Provided exceptional customer service to patients by addressing inquiries and resolving issues promptly.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.

Home Health Aide

Senior Helpers
09.2018 - 10.2023
  • Assisted clients with personal care and daily living activities to enhance comfort and well-being.
  • Monitored client health, documenting vital signs and changes, ensuring timely reporting to healthcare professionals.
  • Developed rapport with clients, fostering trust and encouraging independence in daily tasks.
  • Implemented individualized care plans based on specific client needs, adapting approaches as necessary.
  • Maintained a clean and safe environment for clients by following hygiene standards and infection control measures.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Registered Pharmacy Technician

Watson Pharmacy
10.2016 - 05.2019
  • Processed prescription orders efficiently, ensuring accuracy and compliance with pharmacy regulations.
  • Assisted in inventory management, tracking stock levels and expiration dates to minimize waste.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the pharmacy workspace to promote a safe environment.
  • Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
  • Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Managed opening and closing duties for pharmacy.

Education

High School Diploma -

Frostproof Middle Senior High
Frostproof, FL

Medical Assistant

Elite Healthcare Institute
2019

HHA

Elite Healthcare Institute
2018

Pharmacy Technician

Ridge Technical College
2015

Skills

  • Compassionate caregiving
  • Housekeeping tasks
  • Patient care
  • Vital signs monitoring
  • First aid and safety
  • Grooming assistance
  • Dementia care
  • Emotional support
  • Transportation assistance
  • Alzheimer's care
  • Client documentation
  • Meal preparation
  • Appointment management
  • Medication administration
  • ADL support
  • Mobility assistance
  • Nutrition monitoring
  • Personal hygiene
  • Shopping and errands
  • Compassionate client care
  • Client companionship
  • Toileting assistance
  • Community activities
  • Respectful and compassionate
  • Problem-solving
  • Time management
  • Elderly care
  • Multitasking and organization
  • Dependable and responsible
  • Verbal and written communication skills
  • Strong ethics
  • Compassion and empathy
  • Hoyer lifting equipment
  • Incident reporting
  • Medication management
  • Verbal and written communication
  • Active listening
  • HIPAA compliance
  • State regulations
  • Team collaboration
  • Adaptability and flexibility
  • Flexible schedule and availability
  • Compassionate communication
  • Medical record-keeping
  • Documentation
  • PPE usage
  • Records management
  • Medical records management

Certification

Medical Assistant - Diploma Program

October 2018 to June 2019


Registered Pharmacy Technician

February 2017 to December 2018


First Aid CPR AED

January 2018 to January 2020


Basic Healthcare Worker

September 2014 to Present


Compounding Sterile Preparations

May 2015 to Present


Domestic Violence Education Course

August 2014 to Present


Prevention of Medical Errors Education Course

August 2014 to Present


Alzheimer's/Dementia Disease

June 2018 to Present


Domestic Violence

June 2018 to Present


HIV/AIDS Blood Borne Pathogens

June 2018 to Present


Bloodborne Pathogens/HIV-AIDS Education Course

August 2014 to Present


HHA Certificate

Present

Timeline

Personal Care Aide

Gt Independence
05.2024 - 06.2025

Patient Administrative Specialist

Core Rehabilitation Staffing
08.2020 - 05.2024

Home Health Aide

Senior Helpers
09.2018 - 10.2023

Registered Pharmacy Technician

Watson Pharmacy
10.2016 - 05.2019

High School Diploma -

Frostproof Middle Senior High

Medical Assistant

Elite Healthcare Institute

HHA

Elite Healthcare Institute

Pharmacy Technician

Ridge Technical College

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Tiffany Rodriguez