TIFFANY RODRIGUEZ

• Provide detailed information on booking options and compliance with ticketing policies.
• Process passenger bookings, manage flight changes, cancellations, and refunds.
• Provide accurate information on flight schedules and travel policies.
• Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handle issues promptly while maintaining the confidentiality of passenger information
• Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Trained new trainees on company policies, procedures, and best practices.

• Helped associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Established open lines of communication with team for feedback and suggestions.
• Observed associates performance on the selling floor and assist if necessary to make a connection or sale.
• Led training initiatives, enhancing employee skills and confidence.
• Cultivated cohesive team environment by providing clear direction and support.
• Ensured the team is always on track to make their goals and exceed customer expectations.
• Served as assistant manager when other managers weren't present
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assisted in budget preparation, ensuring alignment with financial goals.

• Coach and train sales associates on service experience behaviors and daily tasks.
• Identified sales opportunities through customer interactions, maximizing revenue.
• Model service behaviors by greeting and developing rapport with customers, providing product information including features, trends and styles and make product suggestions based on knowledge of the merchandise and the customer.
• Supervise the sales floor ensuring key selling zones are covered, also ensure loss prevention policy and procedures are followed.
• In partnership with the store manager, provide feedback to sales associates both positive and constructive including performance documentation if necessary.
• Partner with the store manager to communicate store priorities as determined by store management and delegates tasks to sales associates accordingly.
• Hold team members accountable for achieving sales, productivity and customer experience standards.
• Ensure key items and promotions are executed and positioned in store to ensure best financial gain.
• Lead in visuals for the entire store and travel to other locations to create visual presentations for their locations.
• Maintain displays and visual presentation.
• Partners with the store team to ensure visual direction is implemented per company standard including displays, promotions, and merchandising moves.
• In charge of daily reports and execute visual and promotional changes implemented to benefit the business.

Graduated 2021