Tiffany Rodriguez
Summary
Results-driven and highly motivated professional with a proven track record of success in driving profitability and operational excellence within the competitive retail and banking industries. Extensive expertise in corporate banking, business administration, sales, client relationship management, retention, and staffing. Deep experience in performance management and sales leadership, with a strong focus on increasing profitability. Adept at developing high-performing teams and fostering a winning environment that consistently meets and exceeds aggressive business goals. Skilled in enhancing productivity, efficiency, and employee morale to deliver sustained business growth and success.
Overview
21
21
years of professional experience
Work History
Vice President Commercial Banking Officer
ServisFirst Bank
12.2023 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Performed other duties to support goals and objectives of relationship management teams.
- Structured and presented business cases for credit recommendation.
- Built and maintained relationships with associates, customers and vendors.
- Streamlined processes for underwriting, closing, and servicing loans, enhancing efficiency within the department.
- Developed customized banking solutions tailored to the unique needs of each business client.
Vice President - Financial Center Manager III
Fifth Third Bank
07.2015 - 12.2023
- Responsible for directing and administering a financial center
- Promote growth through the development of deposits, fee based services, business development, and production of both consumer and business clients
- Maintain a strong active presence within the community to be the face of Fifth Third Bank
- Provide leadership and mentorship to local on boarding managers
- Create an environment of operational soundness
- Foster and encourage a 'One Bank' partnership through all lines of business
- Exhibit a winning environment by providing phenomenal internal and external customer service
- Embraced the opportunity to support the region with Membership Advantage Events, Business banking support and assist with financial centers that have been challenged
- Consistently performing at #1 within the Bancorp footprint
- Top 3 in Business Lending for 2022-2023
- Built a financial center from ground zero and grew to $40 million in deposits and 1100 Households in first 2 years
- MVP for 5 months in a row in 2022
- Participated in opening the first Denovo Next Generation Branch in North Florida
- Responsible for Establishing Relationship with the City of Tampa as their preferred Financial Empowerment partner
- Legacy Award Winner for Q4 2018 & 2019
Commercial Banking Business Development Officer II
Wells Fargo Bank
01.2011 - 07.2015
- Responsible for managing their Broward County Branches with a goal of deposit growth of over $20 Million
- Managed personal and commercial loan portfolios along with Municipal Accounts
- Oversee the grand opening process while creating name brand recognition, partner with other lines of business to generate a higher cross sell ratio with our commercial clients
- Reported directly to Bank Area President, analyzed cash flow, profitability, balance sheet, income statements, and tax returns to support sound financial decisions
- Aligned sales efforts to include a full range of bank products, effectively cross-selling to increase client satisfaction and revenues
- Consulted with small business customers to determine means and needs and propose personalized banking solutions
- Created and implemented an on boarding hiring process which allowed for name brand recognition
- This process created structure and allowed for employee retention
- Implemented a audit process for the bank which resulted in Bank Protection
- Developed and motivated a hardworking and results-driven team
- Grew Deposit Balances from $13 Million to over $26 Million within 6 months
- Met with local Businesses and Community Organizations to develop leads and generate business
- Developed New business, Performed Risk Analysis, structured and closed commercial loans, as well as maintained and serviced a commercial loan portfolio
Assistant Vice President - Business Development Officer I
Wells Fargo Bank
01.2009 - 01.2011
- Managed one of their top 10 financial centers within their national footprint of 6,795 Financial centers
- With a banking staff of over 37 employees and a deposit size of over $300 million in deposits
- Conducted various Public Speaking events for Wells Fargo Bank
- Developed a business plan to grow the Financial Store by $20 million per year and close on $250 Thousand per month in consumer loans
- Responsible to grow the number of products per house from 1.2 to 3.5
- Cross-selling and enhancing service delivery to support corporate vision, expansion and commitment to customer relations standards
- Gained 3 of the Top desired business prospects for the Broward County Market
- Broward County School System, Boca Raton Township
- Totaling in over $175 Million in deposits
- Played integral role in territory expansion
- Spearheaded a Not-For Profit-business & retail account acquisition initiative that resulted in an average growth over 20 accounts per month per branch for the Broward and Dade County markets
Assistant Vice President - Branch & Community Banking Manager
Wachovia Bank
03.2007 - 01.2009
- Developed business and retail relationships with customers to grow the banks bottom line
- Complete financial needs profile for new clients in an effort to maximize on product recommendation
- Partner with Trust services to refer wealth management customers
- Focused on Retention and deposit growth
- Earned fast-paced promotions in recognition for providing unsurpassed client relations and sales expertise in retail banking setting
- Consistently sought out new opportunities for increasing customer satisfaction, while streamlining business operations and boosting profits
- Scored top audit scores for the Broward County Region
- Evolved the Boca Raton Branch from almost closing to a branch that was expanded due to our overwhelming growth
- Created a development plan (road map to success) for my team
- Resulting in the highest retention ratio for the South Florida Market
- Recognition given for the 'Top Small Business Loan Producer for Boca Raton' and was a given the 'Million Dollar Club award'
Project Management Team Lead
Applied Thermal
01.2004 - 01.2007
- Led a team of professionals in completing projects by a set deadline to uphold business initiatives
- Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
- Communicated job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Met Financial Objectives by Forecasting requirements, prepared annual budgets, scheduled expenditures, analyzed variances and initiated corrective actions
- Enhanced Department and organization reputation by accepting ownership and accomplishing new and different requests
- Supervised the work of subcontractors or consultants to ensure quality and conformance to specifications or budgets
- Developed and implemented new procedures and systems for company expansion in new territories including Tampa Bay
- Implemented new marketing strategies that increased sales for 120% in 2005
- Led Cross functional teams to successfully deliver projects on time and under budget resulting in a 35% increase in customer satisfaction
Education
Bachelor of Science - Accounting And Finance
The Art Institute of Fort Lauderdale
Fort Lauderdale, FL05-2010
Associate of Science - Business Administration And Management
Florida Atlantic University
Boca Raton, FL03-2008
Skills
- Organizational Effectiveness
- Small Business & Commercial Lending
- Portfolio Development & Management
- New Client & Account Acquisition
- Team Leadership & Training
- Financial Analysis & Reporting
- Decision-making
- Relationship building
Favorite Books
- The Influence Effect
- 7 Habits of Highly Effective People
- Lean In
Professional Development
- Florida Atlantic University: Public Speaking Certification
- Small Business Lending Certification
- Lender Support and Loan Documentation
- Consumer Credit Class
Affiliations
- Ambassador for the Tampa Bay Chamber of Commerce
- Florida Banker Association, Florida Future Banking Leaders
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Vice President Commercial Banking Officer
ServisFirst Bank
12.2023 - Current
Vice President - Financial Center Manager III
Fifth Third Bank
07.2015 - 12.2023
Commercial Banking Business Development Officer II
Wells Fargo Bank
01.2011 - 07.2015
Assistant Vice President - Business Development Officer I
Wells Fargo Bank
01.2009 - 01.2011
Assistant Vice President - Branch & Community Banking Manager
Wachovia Bank
03.2007 - 01.2009
Project Management Team Lead
Applied Thermal
01.2004 - 01.2007
Bachelor of Science - Accounting And Finance
The Art Institute of Fort Lauderdale
Associate of Science - Business Administration And Management
Florida Atlantic University
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