Tiffany Rogers
Phoenix,AZ
Summary
Seasoned Registration and Scheduling Specialist from Oregon Vascular and Vein Institute, adept in healthcare industry practices and patient confidentiality. Excelled in insurance verification and customer service, enhancing patient satisfaction and scheduling efficiency. Demonstrated professionalism and a positive attitude, significantly improving workflow and patient care coordination.
Overview
5
5
years of professional experience
Work History
Registration and Scheduling Specialist
Oregon Vascular and Vein Institute
02.2024 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
Patient Registration Specialist
Slocum Orthopedics
06.2023 - 02.2024
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Streamlined the registration process for enhanced patient experience by implementing new software.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Meat and Produce Associate
Walmart
10.2021 - 06.2023
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
Team Lead/Laborer Supervisor
Tannerite Sports
10.2019 - 10.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
Oakridge Jr/Sr High School
Oakridge, OR06.2013
Skills
- Strong Organization
- Patient confidentiality
- Healthcare industry understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Medical terminology knowledge
- Payment Processing
- Professionalism
- Customer Complaint Resolution
- Friendly, Positive Attitude
- Customer Service
Assessments
- Medical Receptionist Skills -Proficient
- Typing Skills -Proficient
- Attention To Detail - Proficient
- Retail Customer Service - Proficient
- Sales Skills - Proficient
Timeline
Registration and Scheduling Specialist
Oregon Vascular and Vein Institute
02.2024 - Current
Patient Registration Specialist
Slocum Orthopedics
06.2023 - 02.2024
Meat and Produce Associate
Walmart
10.2021 - 06.2023
Team Lead/Laborer Supervisor
Tannerite Sports
10.2019 - 10.2021
High School Diploma -
Oakridge Jr/Sr High School
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