Tiffany Rogers
Vicksburg,MS
Summary
Professional with 16 years of strategic experience at Trustmark National Bank, driving customer satisfaction and sales growth. Expertise in Microsoft Excel and conflict resolution, leveraging technical skills to enhance team performance. Focused on optimizing operations through data-driven decisions and collaborative problem-solving. Background in administrative support, excelling in prioritization and communication, with experience in coordinating workflows and managing confidential information.
Overview
19
19
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT 2
Applied Research Associates
Vicksburg, MS
11.2022 - Current
- Maintained files and confidential information adhering to privacy protocols.
- Directed phone inquiries to appropriate personnel, responding promptly to customer requests.
- Provided comprehensive administrative support, including scheduling meetings and preparing agendas.
- Managed office inventory through efficient supply orders, ensuring adequate stock levels.
- Utilized Microsoft Office Suite for document creation and revisions, enhancing presentation quality.
- Coordinated calendars and organized appointments for management team efficiently.
- Processed incoming mail and distributed it to relevant departments promptly.
- Guided new hires through orientation, explaining documentation requirements for HR processes.
BRANCH SUPERVISOR
Trustmark National Bank
Vicksburg, MS
08.2006 - 11.2022
- Developed and implemented training programs for new staff, ensuring compliance with company policies.
- Established systems to monitor employee attendance and productivity effectively.
- Managed inventory levels to guarantee availability of necessary supplies.
- Supervised daily bank operations, including customer service and cash handling.
- Coordinated office workflow to optimize productivity and resource allocation.
- Resolved escalated customer complaints promptly, enhancing overall satisfaction.
- Maintained vendor relationships through strategic contract negotiations aligned with financial objectives.
- Conducted regular team meetings to discuss updates and foster collaboration.
Education
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - COMPUTER SCIENCE
Hinds Community
Utica12.2000
Skills
- Scheduling and calendar management
- Microsoft Word and Excel
- Prioritization and filing
- Database entry and documentation
- Data organization and control
- Records administration and archiving
Affiliations
- Reading
- volunteering
- crafts
Timeline
ADMINISTRATIVE ASSISTANT 2
Applied Research Associates
11.2022 - Current
BRANCH SUPERVISOR
Trustmark National Bank
08.2006 - 11.2022
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - COMPUTER SCIENCE
Hinds Community
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