TIFFANY ROLDAN
Tobyhanna,PA
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
16
16
years of professional experience
Work History
Office Coordinator
LVHN Mental Health Clinic
Allentown, PA
06.2024 - Current
- Assists with the coordination of all activities related to the orderly running of the physician practice and team
- Supports program leadership in coordinating patient workflows including referral processing, revenue cycle activities (accurate and timely registration, scheduling, benefit verification, precertification, billing)
- Coordinates office workflows that support the clinical program including clerical staff duty allocation, coaching, communications, and oversight; data collection and reports; supplies and equipment maintenance; accounts payable and purchase order activities; and medical records/Release of Information management
- Supports program leadership in troubleshooting, problem solving, and corrective action in matters relating to clerical program, provider satisfaction, patient satisfaction, service recovery, and quality initiatives
- Utilizes, supports, and educates other clerical staff on proper, patient-centered communication including in crisis situations and before handing off to clinical staff
- Monitors and ensures that program environment meets practice, departmental, and network standards of safety, cleanliness, and organization.
Site Manager
LVHN Urology
Scranton, PA
08.2023 - 11.2023
- Manages practice scheduling, overtime, and access concerns
- Responds proactively to associate feedback and suggestions including satisfaction surveys and patient service recovery
- Ensures colleagues follow all standard work for all practice workflows
- Conducts regular performance appraisals and provides feedback and coaching for all direct reports
- Ensures staff receive adequate training to perform jobs to meet expectations
- Identifies talent and helps develop future leaders for the organization
- Attempts to resolve conflicts between staff and/or providers, in collaboration with managers and administration
- Strives to efficiently accommodate interruptions and changing priorities
- Monthly metrics and financial reports.
Practice Coordinator
St. Luke’s University Health Network
Center Valley, PA
06.2021 - 08.2023
- Supports Business Plan implementation for office in conjunction with Practice Administrator physician(s) and Regional Manager
- Provides support for providers, clinical and clerical staff
- Interview and onboarding of new hires
- Arranges meetings and schedules appointments for the physicians
- Maintains competence in GE Practice Management system -- Master Scheduling
- Takes active role in facilitating team approach to functions within the department: Attends departmental meetings, analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration
- Works with Practice Administrator, physicians, and Regional Manager to prepare, monitor and attain financial budget
- Maintains high level of competence on Physician Billing computer system
- Oversees all aspects of billing and financial management in the medical practice
- Reports any issues or process improvements to Practice Administrator
- Manages all aspects of billing and revenue cycle and carries out St
- Luke's Network directives to ensure compliance with all federal and local regulations pertaining to all areas of business and clinical practice
- Accounts Receivable/accounts payable
- Continually monitors adherence to policies and procedures by all staff
- Maintains defined levels of office supplies; prepares purchase orders.
Practice Assistant
Columbia Doctors Otolaryngology Department
NEW YORK, NY
12.2018 - 06.2021
- Assists with the coordination of all activities related to the orderly running of the physician practice and team
- Schedule surgical cases for the including the coordination of all clinical and administrative documentation required for pre-surgical testing and securing the operating room
- Enter surgical orders in EPIC for providers sign off
- Maintain, manage, and distribute physician schedules to the practice
- Answer phones in a pleasant/responsive manner and direct calls appropriately
- Take messages that are clear and legible and disseminate this information to the appropriate parties
- Schedule appointments, office visits, ancillary services, surgical cases, and academic activities in accordance with proper protocols
- Ensure appropriate documentation is completed for all activities
- Cross covered all staff members as needed
- Obtain referrals, pre-authorizations and/or pre-certifications for visits, procedures, and surgical cases
- Verify all insurance eligibility
- Scan patient records and other medical information
- Assist in maintaining patient files in accordance with various governmental and practice standards; obtain physician authorization to release medical records
- Assist the practice in transitioning to EPIC.
FGP SR Medical Secretary / SURGICAL COORDINATOR
NYU ACC Otolaryngology Department
NEW YORK, NY
10.2013 - 11.2018
- Maintain doctors schedule and calendar
- Screen telephone calls and route to the appropriate department while taking accurate messages for doctors
- Answered patient questions to ensure understanding and patient satisfaction
- Schedule and confirm appointments for patients/meetings for doctor
- Type routine material such as forms, memos, and letters
- Monitor work queue in a timely manner
- Collect payments
- Maintain, update, and scan necessary documents
- Obtain Medical records and process medical records request
- Handle insurance verification and obtain referrals if needed
- Schedule surgery, scans and additional treatments as required
- Sort incoming mail and fax
- Cross covered all staff members as needed
- Train all onboarding staff
- Obtain prior authorization for surgical procedures, medication, and testing
- Accounts Receivable
- Perform other related duties as needed by providers and supervisors.
Medical Receptionist/Call Center
NYU Madison Avenue Orthopedics
NEW YORK, NY
08.2008 - 10.2013
- Greeted and screened telephone calls and route to the appropriate department while taking accurate messages for doctors
- Scheduled, confirmed, rescheduled appointments and patient transportation when needed
- Check-in/Check-out of patients ensuring all medical records were up to date
- Handled insurance verification and obtain benefits for in office Procedures (Epidural Injections)
- Obtained insurance pre-authorizations for treatments and diagnostic procedures as well as obtain MRI/CT scans/Medication/TTE pre-authorization
- Ensured appropriate CPT codes/diagnosis coding are being used during pre-certification/authorization process
- Renew physical therapy referrals
- Called in medication for patients at doctor’s request
- Ordered and obtained authorization for medical supplies for patients
- Workers comp
- And no fault
- Collected co-payments and self-pay patients
- Ordered office and medical supplies
- Provided coverage for other departments
- Translate for doctors as needed
- Transfer patient information from Media Manger to Chart Logic and later from Chart logic to Epic.
Education
Skills
- Word
- Excel
- PowerPoint
- Access
- Quick books
- Outlook
- Internet
- Medical Manager
- Chart Logic
- Epic
- Billing
- NRC
- Q-Genda
- OneSource
- Data Entry
- Media Manager
- Crown
- IDX
- OR Manager
- Kronos
- Workday
- Epic Super user
- Bilingual in Spanish
- Maintenance Scheduling
- Mail handling
- Bookkeeping
- Scheduling
- Records Management
- Meeting Organization
- Client Relations
- Customer Service
- Staff Management
- Performance Improvement
- Administrative Support
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Coordinator
LVHN Mental Health Clinic
06.2024 - Current
Site Manager
LVHN Urology
08.2023 - 11.2023
Practice Coordinator
St. Luke’s University Health Network
06.2021 - 08.2023
Practice Assistant
Columbia Doctors Otolaryngology Department
12.2018 - 06.2021
FGP SR Medical Secretary / SURGICAL COORDINATOR
NYU ACC Otolaryngology Department
10.2013 - 11.2018
Medical Receptionist/Call Center
NYU Madison Avenue Orthopedics
08.2008 - 10.2013