Summary
Overview
Work History
Education
Skills
Strengths
Certification
Websites
Languages
Timeline
Generic

Tiffany Roots

Ypsilanti,MI

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Product Support Specialist (3mth Contract)

Thomson Reuters/Sure Prep
Ann Arbor, MI
02.2024 - 05.2024
  • Delivered support for reported problems with software using SurePrep.
  • Developed strategies for improving overall customer satisfaction ratings.
  • Resolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessary.
  • Kept track of pending and completed computer help-desk requests
  • Answered emails, and live chats that were escalated to the tech department.
  • Assisted customers with installation, configuration, and troubleshooting of products.
  • Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
  • Analyzed customer feedback to identify trends in product usage and recommend modifications or upgrades.

Licensed Mobile Notary/ Signing Agent

Roots Mobile Notary
Rockdale, Dekalb, And Newton County , GA
01.2017 - Current
  • Provide exceptional customer service by addressing client inquiries, explaining notarial processes, and ensuring a smooth transaction experience
  • Maintain up-to-date knowledge of notary laws and regulations to ensure compliance with state requirements
  • Utilize strong organizational skills to manage appointments and document signing efficiently
  • Responded quickly and professionally to customer inquiries via phone or email.
  • Prepared and checked loan packages to ensure accuracy of all required signatures.
  • Provided explanations of legal documentation to clients prior to notarization.
  • Delivered completed loan packages within specified deadlines set by employers or lenders.
  • Traveled to various locations throughout the state as needed for mobile signings.
  • Performed Notary Loan Signings, Jurats, Claims Assistant, and Field Agent work.

Cardiac Arrhythmia Technician/ Medical Assistant

Henry Ford Health Systems
Detroit, MI
08.2015 - 02.2017
  • Measured parameters such as blood pressure, oxygen saturation levels, pulse rate and respiration rate during procedures.
  • Reported any abnormal test results to the supervising physician.
  • Performed electrocardiogram tests to diagnose cardiac arrhythmias and other heart-related diseases.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Administered injections, medications and treatments as directed by the physician.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
  • Performed venipuncture and skin puncture on patients of all ages.

Education

Some College (No Degree) - Computer Science

Western Governors University
Salt Lake City, UT

Skills

  • Microsoft Office Suite
  • Effective Communication
  • Email support and live chat
  • 35 wpm typing speed
  • Supporting Computer software
  • Problem-Solving
  • Interpersonal Skills
  • Zendesk, Salesforce other CRM software
  • Help Desk Support
  • Customer Service Support
  • Office and Administrative skill
  • Critical thinking and evaluation
  • Hardware maintenance
  • Attention to detail & accuracy
  • Clean Criminal history

Strengths

Effective Communication

I have honed my communication skills by talking and working with various teams from Tech to sales

Adaptable

 I have adapted and thrived in a variety of fast paced, evolving work environments, staying on top of industry changes

Data- Driven Decision Making

I have an excellent track record in making informed decisions based on data analysis successfully creating strategies for organization growth.

Certification

Google IT Support Professional

Scrum Master

Languages

Spanish
Limited

Timeline

Product Support Specialist (3mth Contract)

Thomson Reuters/Sure Prep
02.2024 - 05.2024

Licensed Mobile Notary/ Signing Agent

Roots Mobile Notary
01.2017 - Current

Cardiac Arrhythmia Technician/ Medical Assistant

Henry Ford Health Systems
08.2015 - 02.2017

Some College (No Degree) - Computer Science

Western Governors University

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Tiffany Roots