Tiffany Rossow
Chandler,OK
Summary
Performance-driven Store Manager drives consistent growth with strategic operations management. Trains and mentors management team and recruits top associates to deliver award-winning service. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Operations management Team leadership Inventory control Talent recruitment Product merchandising Employee training
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Eleven
04.2022 - Current
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Stocked and organized products in storage spaces and retail shelves
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Tracked store inventory and ordered new products to prevent shortages
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Created and distributed training materials and programs to staff members
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Set sales targets and budgets for team leads and employees to follow
- Provided efficient and courteous service to customers at all times
- Experienced with social media and communications platforms
- Arranged store cleanings and renovations during periods of low customer traffic
- Implemented loss prevention strategies, alleviating shrink.
Store Manager
DOLGENCORP LLC
01.2017 - 03.2022
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Delivered consistent feedback and training to empower team members in superior service delivery
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Balanced till during closing time and made daily bank deposits
- Coordinated employee schedules for optimum performance and shift coverage
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Interviewed and hired prospective employees according to team needs
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Stocked and organized products in storage spaces and retail shelves
- Solved problems and resolved conflicts for team members and customers
- Tracked store inventory and ordered new products to prevent shortages
- Participated in ongoing training to enhance own job skills and knowledge
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems.
Store Manager
DOLGENCORP LLC
01.2008 - 01.2015
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Maintained high store standards in merchandising, security, and visual presentation
- Built strong reputation, quickly addressed customer concerns, and gave back to community through charitable initiatives
- Coordinated employee schedules for optimum performance and shift coverage
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Balanced till during closing time and made daily bank deposits
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Stocked and organized products in storage spaces and retail shelves
- Tracked store inventory and ordered new products to prevent shortages
- Solved problems and resolved conflicts for team members and customers
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Interviewed and hired prospective employees according to team needs
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Troubleshot minor problems and reported larger technical issues
- Assisted with new hire orientation and employee training.
Education
High School diploma -
Wellston High School
Skills
- Multitasking and Organization
- Recruiting and Hiring
- Inventory Management
- Problem Anticipation and Resolution
- Store Merchandising
- Payroll Management
- Policies and Procedures
- Customer Service
- Employee Training
- Sales Tracking
- Originality and Creativity
- Cash Management
- Sales Strategies
- Verbal and Written Communication
- Mathematical Calculation and Reasoning
- Time Management
- Shift Scheduling
- Staff Supervision
- Focus and Follow-Through
- Replenishment and Recovery
- Bank and Safe Deposits
- Positive and Friendly
- Delegating Work
- Visual Displays
- Customer Satisfaction
- Promotional Effectiveness Review
- Store Opening and Closing Procedures
- Employee Motivation
Certification
Food safety certification
Timeline
Store Manager
Eleven
04.2022 - Current
Store Manager
DOLGENCORP LLC
01.2017 - 03.2022
Store Manager
DOLGENCORP LLC
01.2008 - 01.2015
High School diploma -
Wellston High School
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