Tiffany Rountree
Washington,DC
Summary
Proven Direct Support Professional and Sales Associate with a track record of enhancing client wellness and boosting sales revenue at Nando's Restaurant. Skilled in time management and relationship building, adept at providing compassionate care and exceeding customer expectations. Achieved significant improvements in client behavioral patterns and customer satisfaction through innovative strategies and dedicated support.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Innovative Life Solutions
11.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Sales Associate
Nando's Restaurant
09.2018 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
HD Woodson HS
Washington, DC08.2014
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Housekeeping tasks
- Health and safety requirements
- Relationship building
- Behavioral management
- Compassionate caregiving
- Disability awareness
Timeline
Direct Support Professional
Innovative Life Solutions
11.2022 - Current
Sales Associate
Nando's Restaurant
09.2018 - 07.2022
High School Diploma -
HD Woodson HS
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