Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Royster

The Bronx,NY

Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional coordination of services. Highly organized and hardworking with excellent planning and program management skills and suggestion.

Overview

15
15
years of professional experience

Work History

Care Coordinator Supervisor

BOOM HEALTH
04.2023 - 03.2024
  • Trained new employees on maintaining compliance with guidelines relating to HIPAA, Medicaid, Data Entry and other requirements.
  • Used software Healthix, Bronx Rhio, RMA, and Psyckes to review staff records and documentation ensuring quality of services.
  • Monitored and tracked staff performance completing annual performance appraisal, monthly supervision and weekly team meetings offering supports where needed.
  • Conducted client engagement with disengaged and problematic enrollees to ensure professionalism, quality of care, and enrollee satisfaction.
  • Recommended service improvements to minimize recurring patient issues and complaints.


Care Coordinator

BOOM HEALTH
11.2017 - 04.2023
  • Maintain a caseload of 55+ enrollees with various health issues including but not limited to medical, mental health, linkage to care and other needs identified during reassessment.
  • Responsible for completion of annual reassessments and biannual care plan development.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
  • Monitored, evaluated, and recorded enrollee progress according to measurable goals listed in their treatment plans in preparation for program graduation.
  • Built strong relationships with clients to deliver emotional support and companionship.

Patient Navigator

BOOM HEALTH
05.2010 - 11.2017
  • Educated patients on insurance and healthcare plans.
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Assisted patients in scheduling and attending healthcare related appointments.
  • Organized patient schedules and assisted in planning transportation providing escort service if needed.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.

Program Assistant

Bronx AIDS Services
04.2009 - 05.2010
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management completing daily data entry, filing, and other verification ensuring program enrollment.
  • Provided escort and advocacy services to enrollee in needs.

Education

Bachelor of Arts - Fine Arts

Virginia State University
Petersburg, VA
05.2006

Skills

  • Leadership
  • Organizational skills
  • Database coordination
  • Advocacy
  • Documentation proficiency
  • Progress Monitoring
  • Policy Adherence
  • Quality Assurance
  • Patient Education
  • Interdepartmental Collaboration
  • Goal Setting
  • Case Management

Timeline

Care Coordinator Supervisor

BOOM HEALTH
04.2023 - 03.2024

Care Coordinator

BOOM HEALTH
11.2017 - 04.2023

Patient Navigator

BOOM HEALTH
05.2010 - 11.2017

Program Assistant

Bronx AIDS Services
04.2009 - 05.2010

Bachelor of Arts - Fine Arts

Virginia State University

Similar Profiles

CREATE PROFILE
Tiffany Royster