Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tiffany Rucker

Commerce,USA

Summary

Certified Medical Assistant experienced in fast-paced healthcare settings. Expertise in patient care, medical terminology, and electronic health records. Proven track record of managing multiple responsibilities and adjusting to evolving demands. Recognized for improving clinic operations and supporting team-oriented initiatives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medcation Aide/Nursing Assistant

Kare Technologies
Houston, TX
01.2023 - Current
  • Documented client interactions and feedback to enhance service delivery.
  • Provided emotional support and companionship to clients in need.
  • Performed hands-on service tasks to achieve designated goals and objectives.
  • Maintained orderly environments to promote growth, health, and safety.
  • Organized files, developed spreadsheets, and scanned documents for improved workflow efficiency.
  • Conducted accurate data entry tasks to ensure information integrity.
  • Reviewed records and documents to obtain information and respond to inquiries.
  • Monitored patient vital signs, documenting changes for healthcare team updates.

Certified Medication Aide/Certified Nursing Assistant

Assist healthcare/agency
Blue Ridge, VA
11.2014 - Current
  • Wrote reports and correspondence to facilitate communication and documentation.
  • Presented information effectively in front of diverse audiences.
  • Resolved practical problems by evaluating multiple variables in complex situations.
  • Maintained high interpersonal skills while managing sensitive interactions with residents and families.
  • Ensured accuracy through meticulous attention to detail in all tasks.
  • Administered medication following established rights, including notifying physicians as needed.
  • Followed up with pharmacy on medication arrivals to prevent delays.
  • Communicated pre-authorization needs to physicians for medications not covered by insurance.

Medical Assistant

Kidney Care Centre
Gainesville, GA
05.2023 - 06.2025
  • Facilitated patient examinations and procedures by preparing patients and taking vital signs.
  • Managed patient scheduling, ensuring timely appointment confirmations and efficient operations.
  • Maintained accurate medical records through filing, charting, transcription, and data entry.
  • Coordinated referrals to specialists and healthcare services to streamline patient care.
  • Relayed patient messages regarding concerns and prescription requests to physicians.
  • Documented comprehensive notes during patient visits for continuity of care.
  • Contacted pharmacies for prescription submissions and refills on behalf of physician.
  • Explained treatment procedures and provided clear instructions from physicians.

Certified Medication Aide

Bountiful Hills ceder community
Commerce, GA
03.2022 - 09.2024
  • Verified resident identities for medication administration and documented details accurately.
  • Administered oral, topical, and injectable medications according to physician orders.
  • Monitored vital signs and resident responses, preparing reports on adverse reactions.
  • Assisted residents with self-administration of medications under supervision.
  • Complied with medication administration policies to maintain safety standards.
  • Received and organized ordered medications, mixing or assembling as required.
  • Documented non-administration reasons for prescribed drugs to ensure compliance.

Certified Medication Aide/Certified Nursing Assistant

Bvj Healthcare Staffing Agency Corp
Marietta, GA
10.2021 - 12.2021
  • Maintained adequate drug stock and ensured compliance with temperature and humidity storage requirements.
  • Prepared and distributed medication for residents, providing instructions for proper application.
  • Recorded each medication distribution in resident medical files to ensure accurate records.
  • Took vital signs and documented results on appropriate forms for health monitoring.
  • Executed glucose testing using glucometer to monitor resident health status.
  • Documented, faxed, and followed up on prior authorizations for all required medical care.
  • Verified proper labeling of all drugs to meet regulatory standards.

Temp/Covid Screener

Northeast Health District/Focus
Athens, GA
03.2021 - 07.2021
  • Checked in patients and managed walk-up appointments efficiently.
  • Scheduled second dose appointments to ensure timely vaccinations.
  • Handled outside traffic to maintain organized patient flow.
  • Administered COVID vaccinations and assisted with inventory management for Emergency Preparedness.

Temp/Temperature Screener

Pactiv Evergreen
Athens, GA
01.2021 - 03.2021
  • Ensured compliance with social distancing protocols at gate for temporary workers.
  • Prepared personal protective equipment for all personnel on site.
  • Conducted symptom checks to promote health and safety standards.

Certified Medical Assistant/Front Desk

Reddy Health Innovations.
Athens, GA
10.2020 - 01.2021
  • Monitors schedule and organizes patient flow for physician office visits or in-office procedures
  • Accompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physicians
  • Schedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients as necessary
  • Manages patient charts to ensure clinical information is completed and filed appropriately
  • Calls in prescription refills to pharmacies as needed
  • Performs upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipment.
  • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
  • Cross-trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager

Donor Center Technician

Biotest Plasma Center
Athens, GA
12.2018 - 10.2020
  • Collected blood samples through venipuncture and skin puncture, ensuring patient comfort and minimizing anxiety.
  • Verified and updated patient information prior to sample collection for data accuracy.
  • Employed proper specimen handling techniques to mitigate cross-contamination risks.
  • Sanitized workstations and equipment thoroughly; disposed of sharp waste in designated containers.
  • Drew blood from over 50 donors daily, achieving high efficiency in sample collection.
  • Cross-trained in front and back office operations, enhancing overall team versatility.
  • Demonstrated strong written and verbal communication skills.
  • Adapted to both independent work and collaborative environments.

Certified Nurse Assistant

Northridge Medical Center
Commerce, GA
07.2015 - 12.2018
  • Assisted patients with personal hygiene, including showering and bathroom travel.
  • Supported activities of daily living by serving meals three times daily.
  • Monitored patient stability by checking vital signs and recording intake and output data.
  • Documented actions through completion of forms, reports, logs, and records.
  • Responded promptly to call lights while observing changes in patient conditions.
  • Recorded vital signs, including temperature and blood pressure, in patient management systems.
  • Facilitated ambulation, turning, and positioning to ensure patient comfort and safety.

Phlebotomist Technician/PRN

Castle Medical Center
Smyrna, GA
02.2017 - 07.2017
  • Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
  • Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
  • Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
  • Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.

Shift Leader/Cashier

Flying J Travel Center
Carnesville, GA
08.2013 - 07.2015
  • Ensured employees executed diverse tasks including food preparation, supply stocking, serving, and cash handling.
  • Led high-performing teams in fast-paced environments to achieve operational excellence.
  • Facilitated customer interactions by greeting patrons and addressing inquiries.
  • Demonstrated reliability and enthusiasm as shift leader to motivate team members.
  • Exhibited exceptional communication skills to foster a positive workplace culture.
  • Managed time effectively to meet demanding service requirements and enhance efficiency.

Education

High school diploma - diploma

Cornerstone Comprehensive school
Townsend, GA

Skills

  • Understanding of centrifugation and specimen aliquoting
  • Venipuncture & Capillary Puncture
  • Blood Collection & Handling Safety Medical Records
  • Quality Assurance & Controls
  • Strong customer service and communication skills
  • Acute/critical care
  • Patient Care
  • EKG
  • Injections
  • Microsoft Word
  • EMR Systems, Medical Office Experience, Medication Administration (3 years)
  • CPR
  • Medical Records
  • Ability to establish and maintain confidence and cooperation of patients (5 years)
  • Laboratory Experience
  • Hospital Experience
  • Computer Operation
  • Computer Networking
  • Medical Terminology
  • Vital Signs Experience
  • Medical Office Experience
  • Customer Service
  • Medical Receptionist
  • Insurance Verification
  • Clerical Experience
  • Infection control
  • Phlebotomy
  • Triage
  • Anatomy Knowledge
  • Athenahealth
  • Vital signs
  • HIPAA
  • Epic
  • Phone Etiquette
  • Medical Coding
  • Medical Billing
  • Verbal and written communication
  • Document management
  • Scheduling
  • Appointment coordination
  • Clear communication
  • Critical thinking
  • Data entry
  • Medication compliance
  • Nursing
  • EClinicalWorks
  • Documentation review
  • Medical Scheduling
  • Typing
  • Patient observation
  • Specimen collection / processing
  • ICD coding
  • Alzheimer's care
  • First aid
  • CPT coding
  • Computer literacy
  • Dementia care
  • Time management
  • Medication administration
  • EMR systems
  • Microsoft Office
  • Experience administering injections
  • EHR systems
  • Catheter care
  • Assisted living
  • Hospice care
  • Developmental disabilities experience
  • Medical documentation

Certification

  • Certified Phlebotomist December 2016
  • CCMA Certification September 2019
  • Certified Nursing Assistant (CNA) November 2014
  • Certified Medication Aide August 2021
  • AED Certification
  • BLS Certification

References

References available upon request.

Timeline

Medical Assistant

Kidney Care Centre
05.2023 - 06.2025

Medcation Aide/Nursing Assistant

Kare Technologies
01.2023 - Current

Certified Medication Aide

Bountiful Hills ceder community
03.2022 - 09.2024

Certified Medication Aide/Certified Nursing Assistant

Bvj Healthcare Staffing Agency Corp
10.2021 - 12.2021

Temp/Covid Screener

Northeast Health District/Focus
03.2021 - 07.2021

Temp/Temperature Screener

Pactiv Evergreen
01.2021 - 03.2021

Certified Medical Assistant/Front Desk

Reddy Health Innovations.
10.2020 - 01.2021

Donor Center Technician

Biotest Plasma Center
12.2018 - 10.2020

Phlebotomist Technician/PRN

Castle Medical Center
02.2017 - 07.2017

Certified Nurse Assistant

Northridge Medical Center
07.2015 - 12.2018

Certified Medication Aide/Certified Nursing Assistant

Assist healthcare/agency
11.2014 - Current

Shift Leader/Cashier

Flying J Travel Center
08.2013 - 07.2015

High school diploma - diploma

Cornerstone Comprehensive school

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Tiffany Rucker