Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Rudy

Imlay City

Summary

Dynamic merchandising professional with a proven track record at Kohl's, enhancing customer experience through strategic merchandise allocation and effective promotional planning. Skilled in merchandising analytics and relationship building, I successfully increased sales and customer satisfaction while mentoring team members and optimizing store layouts for maximum impact.

Overview

7
7
years of professional experience

Work History

Merchandising Lead

Kohl's
02.2020 - Current
  • Maximized sell-through rates by executing timely markdowns on slow-moving items before peak selling periods.
  • Developed seasonal floor plans that effectively showcased new merchandise while maintaining a cohesive store layout.
  • Reduced out-of-stock occurrences by closely monitoring inventory levels and promptly restocking shelves as needed.
  • Led cross-functional teams in executing promotional events, resulting in increased customer excitement and sales performance.
  • Increased sales by implementing strategic merchandising plans and optimizing product placement.
  • Enhanced customer satisfaction with focused visual merchandising techniques tailored to target demographics.
  • Contributed to storewide sales goals by supporting other departments during high-traffic periods or staff shortages when necessary.
  • Coordinated effectively with loss prevention teams to minimize shrinkage while maintaining an attractive merchandise presentation for customers.
  • Managed weekly planogram updates, ensuring accurate execution according to company guidelines within designated timelines.
  • Mentored junior team members, providing guidance on best practices in merchandising and visual presentation.
  • Analyzed sales data to identify trends and optimize product assortment for maximum profitability.
  • Improved store aesthetics through regular maintenance of displays, signage, and fixtures, ensuring a visually appealing shopping environment.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked shelves to match planogram images and instructions.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Greeted customers and directed to requested products.
  • Greeted store customers and discussed needs.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Supervised and trained new staff in performing census.
  • Assist customers with product returns and exchanges while ensuring satisfaction and adherence to store policies.
  • Process credit/debit card payments accurately using the store’s POS system.
  • Promote and enroll customers in the store's rewards or loyalty program by clearly explaining the benefits.
  • Actively encourage and sign customers up for the store credit card, highlighting perks such as discounts or financing options.
  • Maintain a positive, friendly, and professional demeanor to enhance the customer shopping experience.
  • Support store operations as needed, including restocking and maintaining a clean work area

Sales Manager

Aaron's
01.2018 - 06.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.

Education

High School Diploma - General Studies

North Branch High School
North Branch, MI
05.2007

Skills

  • Customer experience
  • Merchandise allocation
  • Product assortment
  • Merchandising analytics
  • Store layout
  • Promotional planning
  • Consumer insights
  • Merchandise planning
  • Teamwork
  • Teamwork and collaboration
  • Quick learner
  • Customer service
  • Dependable and reliable
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Motivated team player
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Customer relationships
  • Adaptability and flexibility
  • Verbal and written communication
  • Relationship building
  • Safety procedures
  • Team coordination
  • Merchandise stocking
  • Packing and shipping
  • Team building
  • Cash register operations
  • Inventory counting
  • Task prioritization
  • Interpersonal skills
  • Professionalism
  • Mentoring and training
  • Stock replenishment
  • Staff training
  • Payment processing
  • Continuous improvement

Timeline

Merchandising Lead

Kohl's
02.2020 - Current

Sales Manager

Aaron's
01.2018 - 06.2018

High School Diploma - General Studies

North Branch High School
Tiffany Rudy