TIFFANY RUFFENNACH
Oakdale,PA
Summary
Experienced animal care professional prepared for this role. Strong skills in handling and bathing dogs with attention to safety and comfort. Known for teamwork, adaptability, and delivering reliable results in fast-paced environments. Expertise in maintaining cleanliness, managing supplies, and providing excellent customer service.
Overview
16
16
years of professional experience
Work History
Customer Service /Dog Bather
Amy's Pet Parlor
09.2020 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Business Owner
TIFFANY RUFFENNACH PHOTOGRAPHY
12.2011 - 04.2024
- Performs heavy bank reconciliations and cash flow statements.
- Conducts all photo shoots in a calm and professional demeanor.
- Collaborates with clients to guarantee satisfaction with advertisements.
- Explains price and package details to customers.
- Photographs special events, including weddings, parties and school portraits.
- Collaborated successfully with a variety of personalities and work styles.
- Opened while living in Alaska, successfully moved business to Louisiana and Pennsylvania.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Account Executive
EVERTS AIR CARGO
06.2010 - 12.2010
- Increase freight, flag stop, charter and passenger traffic for Everts air stations and hubs through sales calls and the development of business in the local Alaska communities.
- Increase corporate, state, federal, municipal and military business by making regular sales calls and conducting lead follow ups.
- Generate new leads and respond to leads from Customer Service and Cargo Agents, Station Agents and Leads and publication resources.
- Worked closely with the cargo operations and traffic to maximize sales potential and ensure service delivery is as agreed upon.
- Observe and report on the competitive marketplace, promotions, offerings, competitive rates, and propose action steps to improve our position.
- Recommend advertising, marketing and sales strategies to the station manager.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Customer Service Agent
EVERTS AIR CARGO
05.2009 - 06.2010
- Responsible for providing service and responding to customer inquiries for assigned positions according to established procedures and location requirements.
- Respond in a prompt, accurate, courteous, and poised manner in order to encourage positive business relationships between Everts Air Cargo and its customers.
- Effectively perform assignments and process work to meet established deadlines and performance goals.
- Promptly respond to fellow personnel and customer telephone and written inquiries for information about company services, regulations, transit information, procedures, and rate.
- Respond via phone and in writing to customer and internal personnel requests for information in clear and understandable manner.
- Provide customers with accurate shipping information by using Freight path and keeping all manual service updates in an organized fashion, attending all available training, and accurately interpreting all resource guides.
- Retrieve information from computers as needed.
Education
HIGH SCHOOL DIPLOMA - GENERAL
ASSOCIATE DEGREE - VETERINARY TECHNICIAN
Penn Foster College
BUISNESS MANAGMENT
Community College Allegheny County
Pittsburgh, PASkills
- Microsoft Office
- Attention to detail
- Time management
- Team player
- Self-directed
- Results-oriented
- Grammar
Accomplishments
- Successfully planned and executed corporate meetings, lunches and special events for groups of 30+ employees
- Started and maintaining own photography business
- Acted as high school student council president
Timeline
Customer Service /Dog Bather
Amy's Pet Parlor
09.2020 - Current
Business Owner
TIFFANY RUFFENNACH PHOTOGRAPHY
12.2011 - 04.2024
Account Executive
EVERTS AIR CARGO
06.2010 - 12.2010
Customer Service Agent
EVERTS AIR CARGO
05.2009 - 06.2010
HIGH SCHOOL DIPLOMA - GENERAL
ASSOCIATE DEGREE - VETERINARY TECHNICIAN
Penn Foster College
BUISNESS MANAGMENT
Community College Allegheny County
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