Tiffany Russell

• Managed passenger check-in processes, ensuring efficient boarding procedures and customer satisfaction.
• Coordinated flight schedules with operations team to optimize on-time performance and resource allocation.
• Trained new agents on systems and procedures to enhance team performance and consistency in service delivery.
• Monitored compliance with safety regulations and company policies to maintain operational integrity across all functions.
• Analyzed operational data to identify trends, driving strategic decisions aimed at improving overall efficiency and productivity.
• Implemented process improvements that reduced wait times during peak travel periods, enhancing customer experience.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Monitored weight distribution to guarantee safety and compliance with regulatory standards.
• Collaborated with flight crews to optimize load plans for maximum efficiency and fuel savings.
• Managed and planned loads for up to 40 flights a day

• Prioritizing, organizing, and delegating task
• Used handheld scanners and prepared Load reports to track and maneuver freight, baggage, and live animals onto and off aircraft.
• Verified documentation and condition of freight to ascertain achieved quality standards.
• Developed team communications and information on flight planning and loading while practicing safety protocols.
• Trained new staff on cargo handling procedures and safety protocols, enhancing team performance.
• Coordinated loading and unloading of cargo to ensure timely aircraft departures.

BCommunicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Connected electrical power unit and hoses to aircraft.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Stayed in communication with team to understand our goals in order to meet operational needs.
• ag room production where we loaded bags off the conveyer belt into carts of connecting cities.
• Transfer driving connecting bags to aircraft of departure or inbound flights using hand held device spring shot.

• Cargo acceptance agent that negotiated and arranged transport of goods with shipping or freight companies.
• Checked import and export documentation to determine cargo contents and classified dangerous goods
• Cargo Load desk booking and rebooking freight on aircraft and tracking
• Collaborated with the Ramp on high priority shipments such as Human remains, D.A.S.H., Equation, and the safe transporting of Live animals
• Participated in team-building activities to enhance working relationships.
• Assembled containers and crates used to transport large items such as vehicles or machines that will be loaded unto aircraft.

• Mentored junior employees to improve performance, food safety and customer service.
• Taught new team members correct procedures for all areas of operations.
• Created and deployed successful strategies to boost service station performance.
• Set positive example for team members by providing high-quality, efficient service.
• Trained other employees in customer service, food safety and performance requirements.
• Monitored day-to-day activities of business and employees, noting areas needing improvement and implementing plans for rectification.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in increase in business.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Maintaining food cost, labor, and sales.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.