Tiffany Sachmann
Fayetteville,NC
Summary
Looking for a job that is on a permanent remote basis. I have a quiet office at home with minimal to no interruptions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 15 years of relevant work experience to the team.
Overview
16
16
years of professional experience
Work History
CSR 1
TTEC Healthcare Solutions
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CNAII /Unit Secretary/Monitor Tech
Cape Fear Valley Health Center
- Was hired as a CNAII, then became a US/MT
- Was in charge of answering all incoming phone calls of 50+ a shift, monitoring all patient telemetry, ordering of floor supplies, filing, working with EMRS, familiar with a myriad of computer programs.
CNAII | Southern Hospitality Home Health
01.2007 - 01.2014
- Went to patients houses, helped patients with ADLS, ran errors for non-mobile patients
- And anything else required to patient saftey.
Education
Bachelor’s - science healthcare management
Walden University
Minneapolis, MN02.2024
Medical Office Management Certification -
Fayetteville Technical Community College
Fayetteville, NCCNAII, RMA Certifications -
CNAI, Fayetteville Technical Community College
Fayetteville, NC2006
high school diploma -
Pine Forest High School
Fayetteville, NC1994
Skills
- Great at customer service
- Typing and computer skills
- Microsoft Word/ Office/Excel/Data Entry
- Very familiar with HIPPA rules and regulations
- Track inventory/Order supplies
- Interface with visitors/patients/EMS/ admissions/discharges/transfers
- Office Operations
- Social Perceptiveness
- Pulse Oximetry
- Oral Hygiene
- Machine Operations
- Personnel Files
- Reminder Calls
- Supporting Daily Living Needs
- Operational Standards
- Supply Management
- HIPAA Guidelines
- Active Listening
- Clerical Support
- Monitoring Telemetry
- Dressing Changes
- EMR Systems
- Heart Monitoring
- Patient Health Education
- Cardiac Terminology
- Rhythm Documentation
- Customer Satisfaction
- Patient Health Information Access
Timeline
CSR 1
TTEC Healthcare Solutions
10.2021 - Current
CNAII | Southern Hospitality Home Health
01.2007 - 01.2014
CNAII /Unit Secretary/Monitor Tech
Cape Fear Valley Health Center
Bachelor’s - science healthcare management
Walden University
Medical Office Management Certification -
Fayetteville Technical Community College
CNAII, RMA Certifications -
CNAI, Fayetteville Technical Community College
high school diploma -
Pine Forest High School
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