Insurance Coordinator at Dental Practice
Gold Hill Family & Cosmetic Dentistry
9 2015 - 05.2021
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Audited account payments and provided information regarding outstanding balances.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Coached new hires on company processes, insurance procedures and Open Dental software.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
