Beginner Tennis Enthusiast
Tiffany Sagunarthy
Regional Operations Manager & Practice Co-Founder
Charlotte,NC
Summary
Strategic Healthcare Operations Leader with a proven track record of scaling multi-location dental practices from inception to high-value acquisition. Expert in facilitating offices with high value patient services and driving revenue through clinical-operational synergy based on integrity and service. Successfully grew a Fort Mill practice from a 2-person team to a multi-provider practice, resulting in a $1.2M exit in five years. Expert in P&L management, multi-site leadership, and building high-performance cultures in the Charlotte/Fort Mill market.
Skills
Multi-Location Account Management
Strategic Account Planning & Revenue Growth
Executive & Clinical Stakeholder Engagement
Contract Negotiation & Vendor Management
Product & Service Adoption (Clinical Operational)
Cross-Functional Coordination (Ops, Tech, Training, Marketing)
Retention, Renewal & Escalation Management
KPI Tracking, Forecasting & Performance Reporting
Sufficient in dental software like Open Dental
CRM & Pipeline Management
Digital Dentistry & Practice Workflow Optimization
Quote
I pursue growth with ethics, lead with passion, and work with intention - to elevate my career, support my family and create a lasting impact.
Tiffany Sagunarthy
Work History
Operations Director / Co-Owner
Private Dental Practice
Indian Land, SC
01.2019 - 10.2023
- Architected and launched a 100% Fee-For-Service model to eliminate the constraints of low-reimbursement insurance contracts, successfully positioning the practice as a premier "concierge" provider in the Indian Land, SC market
- Acted as a strategic partner to the Dentist, eliminating administrative "pain points" and stressors to allow for 100% focus on clinical care and diagnostic excellence
- Coordinated onboarding and rollout of new vendors, services, and systems across teams, ensuring smooth execution and minimal disruption to operations.
- Trained and coached administrative and clinical teams on value-based communication, consultative selling, and customer experience standards.
Operations Director/Co-Owner
Gold Hill Family and Cosmetic Dentistry
Fort Mill, SC
09.2015 - 05.2021
- Implemented operational systems that improved scheduling efficiency, case flow, and team productivity by an estimated 10–20% without adding headcount.
- Engineered and executed a multi-channel marketing and referral strategy that generated a consistent 80+ new patients per month for a solo-doctor practice (260% above industry average) Justifying adding an associate doctor
- Expert in Revenue Cycle Management (RCM) with a career-long 98% net collection rate, outperforming the 91% industry average and directly contributing to a $1.2M practice exit
- Outpaced industry growth standards by achieving rapid scalability in a competitive market, delivering a practice valuation significantly higher than the standard 65-80% of collections
- Pioneered a concierge-style service model that increased patient retention while simultaneously training non-clinical staff on high-production scheduling and time management.
- Orchestrated the expansion of a 5-operatory practice from 1 doctor/1 hygienist to a 5.5-provider team, achieving 90% schedule optimization.
- Implemented standardized systems for HR, procurement, and patient workflows that mirrored the PDS operational model, ensuring consistent 'Perfect Patient Experience' across all touchpoints
- Recruited, trained, and mentored a cross-functional team of 10+, focusing on a culture of 'Patients for Life' and professional accountability
Campaign Director
Annual Fundraising Campaign for the Palmetto School 501c
Fort Mill, SC
01.2014 - 07.2015
- Led fundraising and donor engagement strategy for a multi-channel annual campaign, exceeding fundraising goals by approximately 15-20%.
- Recruited, trained, and managed 50+ volunteers, creating a repeatable outreach and engagement process.
- Built relationship with sponsors, vendors, and local medial, increasing community visibility and donor participation.
Overview
10
10
years of professional experience
Education
Family & Consumer Sciences.
Winthrop University
Rock Hill, SC 08.2003 - 05.2008
Interests
Five Star Foodie
PGA & Scottie Fan
Expert Luggage Wrangler
Sunday Morning Regular
Literary Social Hour
Philanthropy Party Animal
PTA Professional Spirit Booster & Snack Coordinator