Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Saller

Akron,OH

Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.

Overview

6
6
years of professional experience

Work History

Phlebotomist

Octapharma Plasma Center
01.2023 - 07.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Monitored patients for reactions.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Receptionist

Gaia Nails & Salt Cave
01.2020 - 08.2020
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Devised creative promotional campaigns aligning with overall marketing objectives boosting sales during peak seasons.
  • Increased customer engagement through social media.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Lead Hostess

Antonino's Pizza
06.2019 - 10.2019
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
  • Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
  • Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
  • Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Lead Server/Bartender/Expeditor

Spaghetti Warehouse
03.2017 - 12.2019
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Checked guests' identification before serving alcoholic beverages.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Phlebotomist

Grifols Plasma Center
12.2017 - 07.2018
  • Improved patient comfort by efficiently drawing blood samples using various techniques.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Increased donor satisfaction by providing exceptional customer service during the entire donation process.
  • Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
  • Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Monitored supply levels and placed orders for laboratory supplies.

Education

Phlebotomy Certification - Phlebotomy

Larock Healthcare Academy
Canton, OH
10.2017

High School Diploma -

Waterloo High School
Atwater, OH
05.2015

High School Diploma -

Maplewood Career Center
Ravenna, OH
05.2015

Skills

  • Patient Confidentiality
  • Venipuncture
  • HIPAA
  • Specimen Labeling Procedures
  • Sample and Specimen Collection
  • Attention to detail
  • Vital signs
  • POS Software
  • Customer Service
  • Active Listening

Timeline

Phlebotomist

Octapharma Plasma Center
01.2023 - 07.2023

Receptionist

Gaia Nails & Salt Cave
01.2020 - 08.2020

Lead Hostess

Antonino's Pizza
06.2019 - 10.2019

Phlebotomist

Grifols Plasma Center
12.2017 - 07.2018

Lead Server/Bartender/Expeditor

Spaghetti Warehouse
03.2017 - 12.2019

Phlebotomy Certification - Phlebotomy

Larock Healthcare Academy

High School Diploma -

Waterloo High School

High School Diploma -

Maplewood Career Center

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Tiffany Saller