Tiffany Samson
Lakeland,FL
Summary
Dynamic and highly motivated professional offering over 20 years of excellence in customer service, patient relations, insurance coordination, and financial management. Recognized for exceptional communication, integrity, and leadership in delivering outstanding results in fast-paced and sensitive environments. Expert at developing long-term client relationships, optimizing operational workflows, and ensuring regulatory compliance while maintaining a compassionate, client-centered approach. Brings a strong foundation in healthcare administration and Medicare plan advisement with a passion for quality service and ethical excellence.
Overview
12
12
years of professional experience
Work History
Licensed Medicare Agent
GoHealth
07.2023 - 08.2025
- Educated Medicare-eligible clients on Advantage, Supplement, and Prescription Drug Plans, ensuring compliance with CMS regulations.
- Conducted personalized consultations to assess individual health and financial needs, delivering tailored plan recommendations.
- Guided clients through the enrollment process, verifying documentation accuracy and confidentiality.
- Maintained deep product knowledge to explain plan features clearly and effectively.
- Fostered trust and retention through consistent follow-up, ensuring satisfaction and long-term client relationships.
- Stayed abreast of market trends and federal Medicare updates to deliver compliant and informed advisement.
Intake Specialist
Advocacy Solutions
04.2021 - 06.2023
- Served as the first point of contact for disability clients, managing approximately 200-300 high inbound call volumes with professionalism and empathy.
- Conducted comprehensive client assessments to identify needs and eligibility for advocacy services.
- Delivered clear explanations of next steps, creating a reassuring experience for clients in stressful circumstances.
- Maintained strict adherence to confidentiality and HIPAA compliance standards.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Insurance Coordinator
Winter Haven Endodontics
02.2019 - 03.2021
- Educated patients on coverage details, deductibles, and financial responsibilities, promoting transparency and trust.
- Verified and processed insurance claims, pre-authorizations, and treatment plans for accuracy and timely reimbursement.
- Coordinated insurance verification processes to ensure accuracy and compliance with policies.
- Collaborated closely with dental providers and carriers to resolve complex billing issues efficiently.
- Streamlined claim processing for improved customer experience, implementing efficient tracking systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Developed tracking spreadsheets to monitor claims status, denials, and approvals, improving operational efficiency.
Insurance Coordinator
Dental Associates of Florida
08.2017 - 01.2019
- Coordinated insurance verifications, claim submissions, and pre-certifications for dental procedures.
- Partnered with patients and insurance carriers to resolve claim discrepancies and maximize reimbursement.
- Prepared and reviewed financial reports to support revenue cycle management.
- Provided administrative support by scheduling appointments, managing referrals, and maintaining accurate records.
- Delivered consistent communication between patients, laboratories, and referring providers to ensure seamless service delivery.
Financial Service Representative
Watson Clinic
02.2014 - 08.2016
- Provided superior financial and billing support to patients, handling high-volume inquiries via phone, email, and in-person.
- Submitted and tracked claims with insurance carriers, including Medicare and United Healthcare, ensuring accuracy and compliance.
- Assisted patients in understanding their billing statements and navigating online payment portals.
- Reviewed outstanding accounts to identify delinquent balances and arranged appropriate payment solutions.
- Collaborated with internal departments to streamline billing processes and improve patient satisfaction outcomes.
Education
High School Diploma -
Flanagan High School
Pembroke Pines, FL05.2002
Skills
- Customer Relations & Advocacy
- Medicare Sales & Compliance
- Insurance Verification & Billing
- EMR Software (Dentrix, EagleSoft)
- Financial & Account Management
- Revenue Cycle Optimization
- Microsoft Office Suite (Word, Excel, Outlook)
- Scheduling & Administrative Coordination
- Communication & Team Leadership
Timeline
Licensed Medicare Agent
GoHealth
07.2023 - 08.2025
Intake Specialist
Advocacy Solutions
04.2021 - 06.2023
Insurance Coordinator
Winter Haven Endodontics
02.2019 - 03.2021
Insurance Coordinator
Dental Associates of Florida
08.2017 - 01.2019
Financial Service Representative
Watson Clinic
02.2014 - 08.2016
High School Diploma -
Flanagan High School