Tiffany Samuels
Plano
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Specialist
Experian Credit Bureau
10.2022 - 07.2023
- Recorded product or service failure complaints and notified appropriate departments.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Requested escalation for unresolved issues.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Associa - Community Archives
03.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Maximus
04.2021 - 07.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met all customer call guidelines including service levels, handle time and productivity.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Customer Service Agent
Alorica
07.2019 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Education
Bachelor of Science - Global Business Management
University of Phoenix
Tempe, AZBachelor of Science - Communications
Walden University
Minneapolis, MN05.2025
Skills
- De-escalation Techniques
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Information Confidentiality
- Effective Customer Communication
- Active Listening
- Understanding Customer Needs
- Multitasking and Prioritization
- Verbal and Written Communication
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Call Documentation
- Responding to Difficult Customers
Timeline
Customer Specialist
Experian Credit Bureau
10.2022 - 07.2023
Customer Service Representative
Associa - Community Archives
03.2022 - 08.2022
Customer Service Representative
Maximus
04.2021 - 07.2021
Customer Service Agent
Alorica
07.2019 - 11.2020
Bachelor of Science - Global Business Management
University of Phoenix
Bachelor of Science - Communications
Walden University
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