Tiffany Samuels
Marietta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Collections Representative position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
Wellstar Heath System-Cobb Hospital
08.2023 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Partnered with billing teams identifying areas of improvement within the department reducing total outstanding balances.
Front Office Specialist
Wellstar Heath System
11.2022 - 08.2023
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Scheduled appointments, sent reminders and updated master calendar.
- Greeted, registered and checked in patients.
- Determined amounts due and accepted payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Judicial Administrative Technician
Cobb County Court
02.2022 - 09.2022
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Enhanced team productivity by providing comprehensive administrative support and managing daily schedules.
- Improved document management and storage with the implementation of a digital filing system.
- Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
- Served as a liaison between departments, promoting effective communication to resolve issues quickly.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Claim Associate
State Farm
10.2021 - 02.2022
- Improved claim processing efficiency by meticulously reviewing and analyzing insurance claims.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Streamlined the claims process for faster resolution, utilizing strong organizational skills and attention to detail.
- Collaborated with adjusters and underwriters to verify coverage details, ensuring accurate claim settlements.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
High School Diploma -
South Cobb High School
Austell, GA05.2012
Skills
- Patient Interviewing
- Specialist Referrals
- Health Information Obtainment
- Fee Collection
- Medical Terminology Expertise
- Insurance Verification
- HIPAA Compliance
- Insurance Billing
- Computer Literacy
- Customer Service
- Registration and Admissions
Timeline
Patient Access Specialist
Wellstar Heath System-Cobb Hospital
08.2023 - Current
Front Office Specialist
Wellstar Heath System
11.2022 - 08.2023
Judicial Administrative Technician
Cobb County Court
02.2022 - 09.2022
Claim Associate
State Farm
10.2021 - 02.2022
High School Diploma -
South Cobb High School
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