Tiffany Sanders
Troy,NC
Summary
Trusted Manager delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Engineering Manager adept at seamlessly integrating project technical aspects and making information relatable to non-technical personnel. Experienced leader and program manager with [Number]-year history in field. Clear communicator, decision maker and problem solver.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mechanical Project Manager
Huneycutt Mechanical
01.2024 - Current
- Enhanced project efficiency by streamlining mechanical processes and implementing cost-effective solutions.
- Identified opportunities for process improvements, resulting in increased efficiency and reduced costs.
- Delivered comprehensive training sessions on newly installed systems for client personnel, promoting proper operation and maintenance practices going forward.
- Developed detailed project schedules to track progress and maintain accountability for on-time delivery.
- Managed procurement activities to secure necessary equipment, materials, and resources within budget constraints.
- Achieved successful project completion by demonstrating strong leadership skills, clear communication, and a commitment to excellence in all aspects of mechanical project management.
- Maintained comprehensive documentation of all project activities, ensuring accurate record-keeping for future reference or audits.
- Conducted regular site inspections to assess progress against established milestones and initiate corrective actions as needed.
- Resolved technical challenges by drawing upon expertise in mechanical engineering principles and industry best practices.
- Reduced project timelines through effective communication and coordination with multidisciplinary teams.
- Monitored ongoing projects closely to ensure compliance with established specifications, codes, regulations, and guidelines.
- Negotiated contracts with vendors and suppliers to keep material costs within set budgets.
- Analyzed existing structures to create plans for modifications and improvements.
- Recruited, placed, and oversaw project staff for optimal project results.
- Established and conducted quality control programs to verify construction projects met required quality standards.
- Integrated architectural and engineering drawings to create cohesive packages.
Service Manager
Sanders Heating & Air LLC
01.2015 - 01.2024
- Explained cost and time requirements in detail and requested customer authorization prior to completion of unexpected repairs
- Monitored repair progress and contacted customers regarding delays or cost increases
- Oversaw daily schedules and team activities through morning meetings with shop personnel
- Recommended employee transfers, discharge and salary adjustments
- Managed work orders, employee timecards and warranty approvals
- Advised customers on preventive maintenance and manufacturer warranty specifications
- Conducted periodic spot checks of completed jobs for thoroughness and quality
- Monitored technicians' daily productivity and corresponding payroll records for accuracy
- Developed competitive price estimates detailing labor and parts requirements
- Interviewed, hired and mentored service technicians to meet customer needs
- Handled escalated customer issues with tact and diplomacy to restore satisfaction
- Set up, maintained and evaluated effectiveness of service desk
- Protected staff and customer property through adherence to safety regulations and OSHA requirements
- Worked with equipment vendors to learn capabilities and maintenance requirements
- Scheduled service appointments and obtained required customer data
- Trained and mentored technicians to deliver superior service with focus on quality and safety.
General Manager
GNC Holdings
07.2008 - 01.2015
- Debriefed and prepared staff for events
- Maintained customer loyalty with expert resolution of service and staff concerns
- Conducted walk-through of event areas to check for last-minute issues
- Arranged consistent service delivery after cultivating strong relationships with local vendors
- Marketed events using print, digital and social media strategies
- Upheld company branding standards and voice across social media and different events
- Elevated skills of event staff by preparing and optimizing training programs
- Controlled expenses and achieved maximum profitability, monitoring and managing inventory, staff hours and overhead costs
- Helped distinguish company from competitors with roll-out of quality events and professional service
- Organized pre-planning and pre-marketing for annual events throughout year
- Handled administrative details for events, responding to inquiries and distributing promotional materials
- Organized staff schedules to close gaps and maximize financial results
- Deployed solid budget control strategies to achieve revenue and profit targets
- Held teams accountable to rules and regulations for safe, consistent service
- Tracked trends and aligned strategies to improve business operations
- Scheduled staff shifts to guarantee adequate capacity for ideal operations
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives
- Led teams by example to deliver exceptional standard of work
- Implemented creative marketing plans to fuel repeat business
- Oversaw routine ordering and inventory practices to optimize customer experiences
- Implemented successful training program to upskill employees
- Tracked supplier performance against contract terms and implemented corrective actions
- Directed administrative staff handling business finances, customer contacts and recordkeeping
- Boosted sales through successful advertising campaigns
- Brought in new customers with unique customer appreciation events and special sales.
Education
Montgomery Community College
Troy, NC04.2017
Skills
- Resource allocation
- Service documentation
- Performance optimization
- Service authorization
- Supply procurement
- Revenue generation
- Task delegation
- Construction supervision
- Equipment sizing
- Scheduling and Planning
- Health and safety
- Permit acquisition
- Training and mentoring
- Project Management
- Project Coordination
- Vendor Sourcing
- Contract Negotiation
- Project Oversight
- Quality Assurance Controls
Certification
- Certified[Timeframe] [Job Title], [Company Name] -
Timeline
Mechanical Project Manager
Huneycutt Mechanical
01.2024 - Current
Service Manager
Sanders Heating & Air LLC
01.2015 - 01.2024
General Manager
GNC Holdings
07.2008 - 01.2015
Montgomery Community College
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