Tiffany Sanders
Receptionist
Kennesaw,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Aaron's Sales and Lease. Skilled in administrative support and customer relations, I excel in time management and performance improvement, significantly contributing to organizational success. My approach combines empathy with efficiency, driving positive outcomes and fostering client loyalty.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Receptionist
Your Signature LLC
Beachwood, OH
01.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Mail Carrier
United States Postal Service, USPS
Acworth, GA
04.2020 - 01.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Customer Service Retention Specialist
Aaron's Sales and Lease
Kennesaw, GA
01.2017 - 04.2020
- Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
- Developed strong relationships with clients, fostering long-term loyalty and repeat business.
- Assisted in training new employees on company policies, procedures, and best practices for customer retention efforts.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
- Increased customer account renewals through proactive account management and personalized offers.
- Implemented targeted outreach campaigns to at-risk customers, resulting in higher retention rates.
- Initiated proactive contact with customers via phone or email to resolve potential issues before they escalated into larger problems.
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Provided detailed product knowledge to customers, assisting them in making informed decisions about their purchases or subscriptions.
- Negotiated mutually beneficial solutions for both the company and its clients when handling cancellations or refunds requests.
Home Health Aide
Your Signature Llc
Beachwood, OH
02.2014 - 04.2017
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Education
Shaker Heights High School
Shaker Heights, Ohio 06.2003
Skills
Time management
Customer and client relations
Scheduling
Performance improvement
Administrative support
Multi-line Telephone Systems
Documentation and reporting
Certification
CPR/AED
Timeline
CPR/AED
11-2023
Certified phlebotomist, Phlebotomy training specialists - November 2023
11-2023
Receptionist
Your Signature LLC
01.2023 - 05.2024
Mail Carrier
United States Postal Service, USPS
04.2020 - 01.2023
Customer Service Retention Specialist
Aaron's Sales and Lease
01.2017 - 04.2020
Home Health Aide
Your Signature Llc
02.2014 - 04.2017
Shaker Heights High School