Tiffany Sanders

• Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Scheduled and coordinated meetings between legal teams and clients.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Preparing for court hearings by organizing and summarizing documents.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
• Managed clients records observing confidentiality.
• Organized documents to manage paper and electronic filing systems of clients.
• Completed electronic filings, initiated billing statements.
• Responded to client inquiries to provide accurate legal advice and offer assistance.
• Scheduled office meetings and client appointments for staff teams.

• Serving visitors by greeting, welcoming, and directing them appropriately. • Notifies residents of visitors arrival. • Informs visitors by answering or referring inquiries. • Maintaining security by following procedures, monitoring logbook, and issuing visitor badges.

• Administered operations to handle needs of more than 150 tenants across 315 property units
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept accurate records of all resident and tenant correspondence.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Processed security deposit refunds.
• Attended staff meetings and took extensive notes to share with property manager.

Scheduling and routing of service appointments. • Ordering and tracking parts through both electronic ordering and direct contact with vendors. • Maintaining the service scheduling load and re-allocate labor as needed. • Resolve customer issues via phone, email, and mail. • Utilize telephone to contact customers to inform of delivery notifications and verify account information. • Greet customers warmly and ascertain problem and/or reason for calling. • Assist with placement of orders, refunds or exchanges. • General cleanliness of office and surrounding areas.

• Updated existing customers on new products, updated services and changes in accounts to maintain good rapport