Tiffany Sanderson
Kimball,MI
Summary
Self-motivated proficient professional, proven to successfully lead and drive cross functional teams to meet and exceed project and program deliverables. Experienced with high integrity and a focused mindset, I am looking to join a company where I can utilize my skills and experience to bring value to the business while continuing to build and grow my knowledge.
Overview
31
31
years of professional experience
Work History
Lead Compliance Analyst
AT&T
01.2019 - 09.2023
- Led initiatives around client compliance, security and work from home governance for video call centers and indirect dealers
- Developed and streamlined compliance audit workflow to ensure all aspects of client contracts were addressed from both legal and compliance standpoints
- Ensure corporate compliance and audit readiness with clients and legal by leading and conducting compliance audits while overseeing client resolution for required corrective actions.
- Coordinated with internal stakeholders to ensure adherence to relevant rules and regulations.
- Tracked progress towards meeting established goals related to organizational compliance objectives.
- Implemented corrective action plans when necessary following discovery of non-compliance issues.
- Drafted reports outlining findings from investigations into non-compliance incidents.
- Produced reports outlining assessments completed and follow-up recommendations.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Participated in meetings with external auditors regarding audit results related to compliance matters.
- Created plans to improve and correct operations in order to stay compliant.
- Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
- Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance.
- Reviewed company policies against best practices to better understand level of compliance.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sr. Tech /Sr. Program Project Management
AT&T
09.1992 - 01.2019
- Plan, drive and execute program deliverables that provide AT&T the ability to compete in the marketplace with Internet of Things (IoT) Low Power Wide Area (LPWA) Technologies LTE-M and Narrow Band (NB) -IoT
- Planned, drove, and executed program initiatives between legal, regulatory, compliance and IT solutions teams to allow AT&T to sunset 2G network technology while managing churn, customer experience, financial health, and network performance
- Facilitated, drove, documented, and communicated 2G sunset communication plans with cross-functional teams and leadership to ensure appropriate action was taken to notify customers and reduce the 2G subscriber base prior to sunset
- Drove development and implementation of Wireless Priority Service 2G to 3G migration plans ensuring customers received proper notification and migrations were completed without interruption
- Delegated tasks, established master schedule to include program dependencies and deliverables, developed detailed work plans, schedules, estimates, resource plans, and status reports, ensuring adherence to quality standards and reviews as required by the project and business unit
- Facilitate meetings, training, trending and data analytics to drive business improvements with the field around integrity related operations
- Ensured adherence to quality standards and reviews as required by the project, compliance and business unit
- Drove and led customer Winback initiatives for the Midwest
- Worked with clients, legal, corporate compliance, and regulatory teams to develop and implement policies and procedures assuring AT&T’s adherence to FCC regulations around porting phone between carriers avoiding.
- Conducted periodic inspections of job sites for quality and progress.
- Presented regular updates on active projects at internal stakeholder meetings.
- Worked with stakeholders to define scope, objectives and deliverables for projects.
- Modified project plans when needed to better align with organizational objectives.
- Identified project needs by reviewing project objectives and schedules.
- Managed day-to-day operational aspects of projects including budgeting, scheduling and resource allocation.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Established processes for tracking progress against deadlines and milestones for each project.
- Facilitated meetings with stakeholders to discuss project requirements and timelines.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Ensured compliance with organizational policies when executing any aspect of a given project.
- Developed project plans, monitored progress and reported on key performance indicators.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Adapted quickly to changing priorities while managing multiple complex projects simultaneously.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Collaborated with senior management to develop strategies that optimize efficiency across departments.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Drafted detailed project reports outlining progress, successes, challenges and risks associated with each project.
- Maintained accurate records of all tasks completed during the course of a given project.
- Prepared cost estimates for projects of varying sizes.
- Built and established strong partnerships with teams, vendors and contractors.
- Coordinated communication between different teams involved in the execution of projects.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Formulated comprehensive plans that outline timeline, resources needed and budget constraints for assigned projects.
- Created presentations highlighting key points related to proposed projects or initiatives.
- Led meetings with internal team members, consultants and contractors.
- Provided guidance to team members throughout the life cycle of each project.
- Produced thorough, accurate and timely reports of project activities.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Identified potential problems before they arise by proactively monitoring all aspects of a given project.
- Assisted in developing quality assurance procedures prior to launch of new products or services.
- Conducted risk assessments and identified areas of improvement to ensure successful delivery of projects.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Business Administration
Trinity University
Skills
- Leadership
- Innovative
- Project Management
- Organization
- Communication
- Self-assertive
- Process Development and Implementation
Timeline
Lead Compliance Analyst
AT&T
01.2019 - 09.2023
Sr. Tech /Sr. Program Project Management
AT&T
09.1992 - 01.2019
Bachelor of Science - Business Administration
Trinity University
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