Tiffany Santelle
North Canton,OH
Summary
Dynamic Operations Coordinator with a proven track record in enhancing operational efficiency and compliance. Skilled in instructional design and data analytics, I excel in developing targeted training programs and fostering professional relationships, driving continuous improvement initiatives that elevate team performance and organizational success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CONTRACT MANAGEMENT OPERATIONS COORDINATOR
Ensemble Health Partners
2021 - Current
- Executed cross-functional improvement projects that enhanced operational efficiency through streamlined workflows.
- Collaborated with leadership to pinpoint continuous improvement opportunities and develop actionable plans.
- Created and maintained comprehensive standard operating procedures, ensuring team alignment and consistency in operations.
- Developed performance frameworks and dashboards to enhance team readiness and compliance.
- Conducted performance analysis to identify inefficiencies and implement solutions across departments.
- Managed deployment of learning initiatives through learning management systems to enhance skill development.
- Facilitated virtual training sessions to promote knowledge sharing and skill-building among teams.
- Developed training materials for new employees on company policies.
- Evaluated training effectiveness through participant feedback and assessments.
- Collaborated with management to identify training needs across departments.
- Coordinated onboarding programs for new hires to facilitate seamless integration.
- Assisted in creating e-learning modules for remote training initiatives.
- Updated training content regularly to reflect changes in company procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Designed strategic presentations for stakeholders, enhancing organizational alignment and decision-making processes.
GOVERNANCE and Operational Efficiency COORDINATOR
Integra Connect
2019 - 2021
- Spearheaded SOC and SOX audits, delivering critical insights to mitigate risks and elevate operational efficiency.
- Implemented risk management initiatives, achieving measurable increases in compliance and productivity across business units.
- Led operational governance initiatives with executive leadership to enhance compliance and procedural adherence through continuous improvement projects focused on organizational alignment.
- Developed targeted training programs aligned with governance frameworks, promoting continuous learning and improving team capabilities.
- Collaborated with business unit leaders to design custom learning solutions that addressed team-specific challenges.
- Facilitated training sessions on governance best practices, reinforcing knowledge among staff members.
- Reviewed and updated governance documents, ensuring accuracy and relevance to support organizational compliance.
- Monitored implementation of governance policies throughout departments to ensure adherence.
REVENUE CYCLE MANAGEMENT
Integra Connect
2011 - 2019
- Liaised with Veteran’s Administration contracting officers on administrative and payment matters.
- Established tracking system for monitoring contract performance, including modifications and deliverables.
- Generated reports and dashboards to track contract performance and ensure compliance with regulatory standards.
- Advised on contract proposals, focusing on compliance review and fiscal management of contracts.
- Determined applicability of policies, regulations, and guidance impacting contract administration.
- Served as advisor to senior management on government contracting obligations and risk mitigation methods.
- Designed training sessions to ensure adherence to best practices amid evolving systems.
- Conducted KPI analysis and audits, producing detailed reports for strategic planning.
- Analyzed financial data to identify trends and improve revenue performance.
- Implemented process improvements that streamlined workflow in revenue cycle management, promoting efficiency.
- Implemented new policies and procedures for streamlining workflow processes within the revenue cycle department.
- Coordinated preparation of external audit materials and financial reports, ensuring accuracy and compliance.
CREDENTIALING AND ENROLLMENT SPECIALIST
Integra Connect
2008 - 2011
- Managed national licensure and credentialing databases, ensuring compliance and minimizing operational risks through standardized processes and regular audits.
- Collaborated with leadership to streamline enrollment processes, enhancing reporting accuracy and operational efficiency.
- Trained teams on updated procedures, fostering consistency across departments and reinforcing adherence to regulatory requirements.
- Interpreted and explained eligibility requirements, application details, and payment methods.
Education
Bachelor of Science - Human Resources & Employee Relations
The Pennsylvania State University
Skills
- Instructional design
- Training and development
- Onboarding and mentoring
- Virtual learning technologies
- Microsoft Excel and Office
- Data analytics
- HTML and technical writing
- Revenue cycle management
- Project coordination
- Process improvement
- Operations management
- Verbal and written communication
- Interpersonal communication
- Presentation skills
- Professional relationship building
- Governance compliance and auditing
- Policy development
Certification
• Project Management Professional (PMP)
• Lean Six Sigma – White Belt
• EPIC Resolute Hospital Billing Expected Reimbursement Contracts Administration
• EPIC Resolute Professional Billing Expected Reimbursement Contracts Administration
• Certified Revenue Cycle Representative (CRCR)
• Certified Specialist Physician Practice Management (CSPPM)
• Lean Six Sigma – White Belt
• EPIC Resolute Hospital Billing Expected Reimbursement Contracts Administration
• EPIC Resolute Professional Billing Expected Reimbursement Contracts Administration
• Certified Revenue Cycle Representative (CRCR)
• Certified Specialist Physician Practice Management (CSPPM)
Accomplishments
- CEO Performance Excellence Award: Recognized for exceptional contributions to project success.
- Loudest ROAR Award: Acknowledged for outstanding teamwork and dedication.
- ROAR Engagement Committee Chair: Leads initiatives to improve employee engagement and satisfaction.
- Ensemble Mentorship Program: Developed leadership skills to aid in career growth.
Timeline
CONTRACT MANAGEMENT OPERATIONS COORDINATOR
Ensemble Health Partners
2021 - Current
GOVERNANCE and Operational Efficiency COORDINATOR
Integra Connect
2019 - 2021
REVENUE CYCLE MANAGEMENT
Integra Connect
2011 - 2019
CREDENTIALING AND ENROLLMENT SPECIALIST
Integra Connect
2008 - 2011
Bachelor of Science - Human Resources & Employee Relations
The Pennsylvania State University