Tiffany Satra
Lewisville,TX
Summary
Dynamic Customer Support Specialist with proven expertise at Chewy.com, excelling in problem-solving and conflict resolution. Recognized for enhancing customer satisfaction through effective CRM utilization and empathetic communication. Successfully managed high call volumes while implementing efficient workflows, resulting in improved service delivery and customer retention.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Chewy.com
09.2021 - 11.2025
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with order inquiries, ensuring timely resolution of issues.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to enhance support processes and improve service delivery.
- Conducted product research to assist customers in making informed purchasing decisions.
- Adapted quickly to new tools and systems, streamlining workflows for efficiency.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Customer Support Specialist
Brinks Home Security
07.2016 - 05.2020
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Collaborated with team members to enhance support processes and improve service delivery.
Department Manager
Walmart
08.2008 - 02.2015
- Maintained consistent follow-up on customer feedback to drive satisfaction improvements.
- Developed training materials for new hires, fostering a collaborative learning environment.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
Education
High School Diploma - Education
R.L Turner High School
Carrollton, TXSkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Conflict resolution
- Call center experience
- Product knowledge
- Active listening
- Customer response
- Appointment scheduling
- Product or service support
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Issue troubleshooting
- Workflow management
Timeline
Customer Support Specialist
Chewy.com
09.2021 - 11.2025
Customer Support Specialist
Brinks Home Security
07.2016 - 05.2020
Department Manager
Walmart
08.2008 - 02.2015
High School Diploma - Education
R.L Turner High School