Tiffany Saunders

Experienced COO and success 2x Client Success and Sales Director. Versatile and adaptable, seamlessly transitioning between strategic planning and hands-on execution. Created a growth strategy that 16x a company in 2.5 years and received a 2023 Inc. 5000 fastest growing companies award (#1171). Demonstrated expertise in conceptualizing, implementing, and refining customer life cycle strategies tailored to meet evolving market demands and customer needs. Proficient in leveraging data-driven insights and industry best practices to drive continuous improvement and maximize customer satisfaction. Excellent at leading teams ranging from small, tight-knit groups to large-scale operations of up to 250 employees. Skilled in cultivating cohesive and high-performing teams that excel through collaborative efforts. A strategic problem-solver, adept at identifying challenges, analyzing root causes, and implementing targeted solutions to drive continuous improvement and mitigate risks. Known for remaining calm and composed under pressure, with a keen ability to adapt to changing circumstances and lead effectively through uncertainty. Successful executive with a demonstrated track record. Skilled at mentoring staff, integrating ideas, and customizing approaches to support specific means and goals. Performance-oriented Sales Leader offering an exceptional record of achievement over 7-year career. Tenacious leader with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

• Founding Member | Commercial Sexual Exploitation of Children Committee
• Committee Member | Continuing Quality Improvement Committee
• Committee Member | Leadership Development Committee
• Committee Member | Training Committee
• Acting Chair | Expeditor Subcommittee
• Acting Chair | Detention Review Committee
• Major Contributor | Newport News
• Member | The Virginia Juvenile Justice Association
• Member | Phi Theta Kappa Honor Society
• Vice President of Finance | Pi Beta Phi Fraternity for Women

• Award for Outstanding Teamwork | Department of Juvenile Justice | 2016 & 2018
• Award for Outstanding Contribution to the Norfolk CSU | Norfolk Court Service Unit | 2016 & 2017

• Mike Brown, Superior by not Supervisor at Real Leaders- https://www.linkedin.com/in/mikebrown0806/
• Lizette Blumes Mundey, Supervised at ChatterBoss- https://www.linkedin.com/in/lizetteblumesmundey/
• Madelyn Dwyer, Supervised at Real Leaders- https://www.linkedin.com/in/madelyn-dwyer/
• Bobbie Clark, Colleague at ChatterBoss- https://www.linkedin.com/in/bobbielueclark/
• Valerie Trapunsky, Supervisor at ChatterBoss- https://www.linkedin.com/in/valerietrapunskydelegationexpert/
• Kevin Edwards, Supervisor at Real Leaders- https://www.linkedin.com/in/kevin-edwards-360b15101/

Tiffany is a superstar. Plain and simple. Her combination of intelligence and capability in a multitude of roles makes her an invaluable asset for any business. Tiffany was able to confidently handle sales, client success, and organizational planning all while being one of the most relational people I've ever met.- Zachary Adler, Teammate at Real Leaders

Working closely with Tiffany for many years, I can say confidently that she is an example of a true leader. Tiffany can see the big picture, and what makes her brilliant is that she is passionate about how to operationally make that big picture come true. With skills in business development and architectural autonomy, Tiffany elegantly and strategically provides results. To top it all off, she perceives each business from the inside out, then the outside in. This 20/20 vision is truly what makes working with Tiffany impactful, memorable, and an overall delight. - Lizette Blumes Mundey, Supervised at ChatterBoss

• Created the Sales and Client Success Strategy that 16x a company and an Inc 5000 award win.
• Supervised a team of 250 employees and contractors.
• Increased customer retention by 47% in 9 months.
• Budget review which identified 6-figure savings.
• Organizational systems review and improvements resulting in 36% increase in organizational efficiencies.