Tiffany Schachter
Murrieta,CA
Summary
Dynamic professional leader with extensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and delivering impactful results in fast-paced environments. Expertise in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making skills that contribute to organizational success.
Overview
22
22
years of professional experience
Work History
General Manager
Ulta Beauty
12.2021 - 06.2025
- Implemented strategic initiatives that improved service delivery and customer satisfaction across all departments. Achieved recognition for number 1 store in customer service 3 years in a row. And supported district for a 20% increase on customer satisfaction.
- Led cross-functional teams to streamline processes, resulting in significant operational improvements and cost reductions, reducing shrink by 25%.
- Developed and managed budgets, optimizing resource allocation while achieving financial targets.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Analyzed market trends to inform decision-making, positioning the organization for competitive advantage.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Store Leader Mentor
Gamestop
04.2009 - 08.2021
- Recaptured customer loyalty, implementing quick and complete resolutions to handle diverse issues.
- Oversaw team of 15+ employees per location
- Met targets consistently with smooth coordination of salesfloor operations.
- Kept labor costs low by using smart scheduling strategies and assigning work based on employee strengths and operations needs.
- Enhanced store profile in each community, spearheading special engagement events and charity initiatives.
- By creating fun events for a gaming community there had an increase of 37% foot traffic over the last year.
- Sales developing sales strategies to help increase revenue.
- Increase store sales by 29% to locations last year sales.
- Training increased store units per transaction from one to three in just 2 months of reassignment.
- Traveled 15 stores to help implement sales techniques and strategies.
Administrative & Sales
Great-Ad
09.2008 - 04.2009
- Sold Outdoor Advertisement and Framing Systems By Phone
- Created Quotes and Work Orders
- Established rapport with New Customers, recruited 23 new customers with over $100,00 worth of orders.
- Handled high volume of calls with multi-line system, transferring callers, taking messages
- Coordinated AR/AP
- Organized and updated file systems
- Reconciled vendor statements, resolving disputes and variances with strong attention to detail and expert accounting knowledge.
- Fostered community engagement, enhancing brand loyalty and visibility.
Assistant Store Manager/Store Manager
Sak's Fifth Ave/Club Libby Lu
03.2007 - 08.2008
- Led a team of 20+ to exceed sales targets by 15% quarterly
- Recruiting and Development to ensure top talent
- Directly responsible for new employee training program that increased club bookings by 31% during the summer season.
- Top ranked store for Customer Service
- Served as Store Manger For 4 months Oct-Dec 07
- Exterior Marketing designs increases foot traffic 23% in one month.
- Streamlined operations, reducing costs by 20% while increasing efficiency.
Full Charge Office/Household Manager
Great-ad
06.2003 - 03.2007
- Oversaw A/P, A/R
- Oversaw daily household operations, ensuring smooth execution of tasks and efficient resource management.
- Coordinated schedules for family members, optimizing time management and enhancing productivity.
- Managed household budgets, tracking expenditures to maintain financial efficiency.
- Organized events and gatherings, enhancing family relationships through well-planned activities.
Education
Mt. San Jacinto College
Menifee, CaliforniaHigh School Diploma - undefined
Lake Elsinore High School
Wildomar, CaliforniaSkills
- Market Analysis
- Analytical Thinking
- Leadership and team building
- Problem Resolution
- Organization & Prioritization
- KPI tracking & Cost control
- Vendor management
- Strong Communication
- Customer relations
- Data management
- Office administration
- Problem resolution
Accomplishments
#1 in Customer Service 3 years in a row
Timeline
General Manager
Ulta Beauty
12.2021 - 06.2025
Store Leader Mentor
Gamestop
04.2009 - 08.2021
Administrative & Sales
Great-Ad
09.2008 - 04.2009
Assistant Store Manager/Store Manager
Sak's Fifth Ave/Club Libby Lu
03.2007 - 08.2008
Full Charge Office/Household Manager
Great-ad
06.2003 - 03.2007
High School Diploma - undefined
Lake Elsinore High School
Mt. San Jacinto College