Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Schelmety

Bloomingburg,NY

Summary

Productive Dental Office Manager with versatile skills. Detailed, Gifted at working with all types of patients. Looking for a new role where hard work and dedication will be highly valued.

Dental professional prepared for role with focus on delivering comprehensive patient care and efficient treatment coordination. Adept in managing patient schedules and collaborating with dental teams to achieve optimal results. Reliable and adaptable, excelling in dynamic environments with strong emphasis on teamwork and patient satisfaction.

Overview

21
21
years of professional experience
1
1

Certification

Work History

Dental Treatment Coordinator

Nyack Dental
08.2022 - 03.2024
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
  • Improved patient retention by providing excellent customer service and establishing rapport with clients.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.
  • Coordinated continuing education opportunities for dental staff members, promoting professional development within the practice environment.
  • Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
  • Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.

Dental Office Manager

Newburgh Dental Group
03.2017 - 06.2022
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Managed operations for 20-person dental practice, facilitating excellent patient support services, direction and guidance.
  • Trained and monitored new office employees and took corrective action when necessary.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Coordinated execution and improvement of daily dental office practices.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.

Front End Supervisor

Compassion Dental
05.2017 - 09.2017
  • Greeting Patients
  • Preparing charts
  • Collecting /preparing copays
  • Verifying insurances/Claim Status
  • Answering phones
  • Checking patients in/out
  • Submitting Pre-Authorizations
  • Preparing claims for submission
  • Preparing deposits

Front End Supervisor

Red Oaks Dental
08.2016 - 01.2017
  • Greeting Patients
  • Preparing charts
  • Collecting /preparing copays
  • Verifying insurances/Claim Status
  • Answering phones
  • Checking patients in/out
  • Submitting Pre-Authorizations
  • Preparing claims for submission
  • Making sure the office ran smoothly while Dr
  • Took classes
  • Preparing deposits

Insurance Coordinator

Advanced Dental and Oral Surgery
03.2014 - 08.2016
  • Verifying insurances/Claim Status
  • Preparing claims for submission
  • Preparing copays
  • Responding to insurance letters for incomplete claims
  • Insurance aging reports
  • Patient aging reports
  • Monthly billing

Office Manager

SchelmetyDr. Henry Bylicky
09.2003 - 01.2011
  • Verifying insurances/Claim Status
  • Preparing claims for submission
  • Preparing copays
  • Responding to insurance letters for incomplete claims
  • Insurance aging reports
  • Patient aging reports
  • Monthly billing
  • Answering phones
  • Checking patients in/out
  • Pulling charts

Education

Some college

Skills

  • DENTAL (10 years)
  • FRONT DESK (10 years)
  • Dentrix
  • Computer literacy
  • Phone etiquette
  • Insurance Verification
  • Administrative experience
  • HIPAA
  • Driver's License
  • Office manager
  • Scheduling
  • Using basic scheduling
  • Attention to detail
  • Organizational skills
  • HIPAA Compliance
  • Phone Etiquette
  • Patient Care Coordination
  • Scheduling Management
  • Treatment Planning
  • Case Presentation
  • Financial arrangements
  • Dental Terminology
  • Punctual and Reliable
  • Patient Services
  • Insurance Billing
  • Payment Processing
  • Issue Resolution
  • Office Opening and Closing
  • Dentrix program proficiency
  • Confidentiality
  • Pleasant speaking voice
  • Knowledge of dental terminology
  • Understanding of dental insurance
  • Appointment confirmation
  • Teamwork and Collaboration

Critical Thinking

Reliability

CPR Certified

Certification

  • HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
  • Basic Life Support (BLS) Certification - American Heart Association.

Timeline

Dental Treatment Coordinator

Nyack Dental
08.2022 - 03.2024

Front End Supervisor

Compassion Dental
05.2017 - 09.2017

Dental Office Manager

Newburgh Dental Group
03.2017 - 06.2022

Front End Supervisor

Red Oaks Dental
08.2016 - 01.2017

Insurance Coordinator

Advanced Dental and Oral Surgery
03.2014 - 08.2016

Office Manager

SchelmetyDr. Henry Bylicky
09.2003 - 01.2011

Some college

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Tiffany Schelmety