Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY SCHMUCKLE

Salinas,CA

Summary

Dedicated professional manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Business Manager

United Parcel Service
04.2022 - Current
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted with hiring process and training of new employees.
  • Processed vital documentation, completed forms and obtained appropriate verification and authorization for services.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Executed business plans to further strengthen and maximize sales and profits.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.

On Road Supervisor

United Parcel Service, UPS
03.2019 - 04.2022
  • Worked closely with the business manager to support the operation and cover when the manager was out.
  • Improved road safety by conducting regular inspections and identifying areas requiring any attention.
  • Enhanced driver performance through training on road and ongoing evaluation of skills.
  • Supported overall department goals by maintaining accurate records of personne, and work completed.
  • Reduced accidents and incidents by implementing effective safety strategies.
  • Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
  • Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
  • Cultivated a strong sense of accountability among team members and drivers by setting clear expectations for job performance.


Preload Supervisor

United Parcel Service, UPS
08.2018 - 10.2020
  • Improved operational efficiency by implementing effective workflow processes and resource allocation strategies.
  • Enhanced team performance by conducting regular training sessions, setting clear expectations, and providing constructive feedback.
  • Streamlined package handling procedures for faster processing and reduced turnaround time.
  • Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
  • Implemented safety protocols to maintain a secure workplace, reducing workplace accidents significantly.
  • Optimized loading methods to maximize trailer space utilization while maintaining package integrity during transit.
  • Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.
  • Collaborated with senior management on strategic initiatives to improve overall operations at the facility level.
  • Utilized data analysis to identify trends in productivity and make informed decisions regarding process improvements.
  • Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
  • Actively participated in weekly team meetings, contributing ideas and insights to continually improve departmental performance and communication across the organization.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Trained new team members on proper and safe use of tools and equipment.
  • Monitored progress of tasks to provide feedback for improvement.
  • Enforced team adherence to safety regulations and protocols.
  • Assigned tasks to team members to complete within designated time frames.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.

Dispatch Supervisor

United Parcel Service, UPS
08.2019 - 09.2020
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Reduced response times with effective allocation of resources and prioritization of tasks.
  • Implemented dispatch software, increasing overall efficiency and accuracy in the department''s operations.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Optimized routes through careful planning, realizing cost savings of $[Amount] for company.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.

Education

Associate of Arts - Business Administration

Hartnell College
Salinas, CA

High School Diploma -

North Salinas High School
Salinas, CA
06.1998

Skills

  • Documentation And Reporting
  • Client Relationship Management
  • Customer Service
  • Partnership Development
  • Business Development
  • Strategic Planning
  • Employee Management
  • Operations Management
  • Customer Retention
  • Staff Training
  • Business Planning
  • Coaching and Mentoring

Timeline

Business Manager

United Parcel Service
04.2022 - Current

Dispatch Supervisor

United Parcel Service, UPS
08.2019 - 09.2020

On Road Supervisor

United Parcel Service, UPS
03.2019 - 04.2022

Preload Supervisor

United Parcel Service, UPS
08.2018 - 10.2020

Associate of Arts - Business Administration

Hartnell College

High School Diploma -

North Salinas High School

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TIFFANY SCHMUCKLE