Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tiffany Schorr

Lancaster,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Work History

Customer Service Representative

Transcom Worldwide
Remote, Ohio
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

QuickBooks
Remote, Ohio
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Waitress Supervisor

Tiberios
Lancaster , Ohio
  • Trained staff members on use of POS system.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Education

Bachelor Of Applied Studies - Psychology

Southern New Hampshire University
Hooksett, NH

Associates - Business Management

Ohio Christian University
Circleville, OH

Skills

  • POS Systems and Ordering Platforms
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented

Timeline

Customer Service Representative

Transcom Worldwide

Customer Service Representative

QuickBooks

Waitress Supervisor

Tiberios

Bachelor Of Applied Studies - Psychology

Southern New Hampshire University

Associates - Business Management

Ohio Christian University

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Tiffany Schorr