Tiffany Score

• Oversaw daily operations ensuring compliance with gaming regulations and standards.
• Led a team of staff, providing training and mentorship to enhance performance and service quality.
• Implemented process improvements that increased efficiency in customer service interactions.
• Developed and executed strategic marketing initiatives to boost casino attendance and revenue.
• Coordinated events and promotions, enhancing guest engagement and satisfaction rates.
• Managed and motivated employees to be productive and engaged in work.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Maximized performance by monitoring daily activities and mentoring team members.
• Analyzed operational data to identify trends and recommend adjustments for improved performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.

• Supervised daily operations of slot machines, ensuring optimal performance and customer satisfaction.
• Trained and mentored team members on best practices for machine maintenance and customer service.
• Conducted regular audits of gaming equipment to ensure compliance with regulatory standards.
• Implemented process improvements to enhance efficiency in machine management and troubleshooting.
• Collaborated with cross-functional teams to resolve technical issues affecting slot operations.
• Maintained accurate records of machine performance and customer interactions for reporting purposes.
• Optimized scheduling processes for efficient staffing allocation during peak business hours, leading to increased customer satisfaction levels.
• Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
• Managed shift operations, ensuring all policies and procedures were consistently followed by staff members.

Manage product budget of 2.5 million quarterly and ensure company obtains the best possible pricing sustaining being top 3 halls in state of Texas

Ensure that company achieved revenue goals, hitting targets of 2.5 million sales profit quarterly

Negotiate, analyze and prepare order agreements ,distributors and cost control budgets.

Worked to provide strategic ,operational, and fiscal leadership.

Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.

Implemented standard operating procedures, training programs and office management systems to train worker and streamline workflow.

Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies.