Tiffany Scott
Kissimmee,FL
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
22
22
years of professional experience
Work History
Business Owner
Divine Creationz
Kissimmee, FL
10.2018 - Current
- Licensed Cosmetologist managing beauty services
- Ensure financial data is up-to-date and organized
- Centered efforts on enhancing customer satisfaction
Patient Care Advocate
Aston Carter/ Change Health Care
Kissimmee, FL
08.2023 - 10.2023
- Managed inbound calls from New York area for NYC Health and Hospitals to create new patient profiles
- HIPAA-trained to handle various calls in providing information to patients, to schedule primary care doctor appointments, virtual televisit, update insurance in the database, refill medications, and locate doctors in surrounding areas for first-time well visits or follow-ups.
Claims Specialist/ CSR
Aston Carter
Orlando, FL
07.2021 - 09.2021
- Reviewed unemployment application documents determining eligibility for payments
- Facilitated progression of claims toward unemployment benefit approval
ACCOUNTING AND PAYROLL
SCOTT GLOBAL LLC
10.2017 - 11.2019
- Assisted in tracking company expenses, deposits, and provided financial analysis for various company projects
- Generated employee payroll records and tracked timesheets
- Processed payroll and distributed paychecks
- Crafted agreements for multiple collaboration initiatives using Rocket Lawyer software
CHIEF FINANCIAL OFFICER/OWNER
IMPERIAL FINANCIAL LLC
02.2015 - 09.2019
- Implemented call center operations for debt validation program
- Developed detailed financial analyses for business operations
- Supervised team, holding weekly progress reviews on sales and commissions
- Utilized Rocket Lawyer for formulating diverse partnership agreements
EXECUTIVE ADMINISTRATION
CLEAR SKY FINANCIAL LLC
10.2013 - 03.2015
- Managed Call center office which handled student loan services and debt resolutions
- Kept accurate records of workforce data
- Managed payroll documentation
PATIENT CARE ADVOCATE
KELLY SERVICES
10.2011 - 02.2012
- Inbound customer service representative, in which I assisted callers with payments and inquiries regarding insurance benefits.
CUSTOMER SERVICE REPRESENTATIVE
CENTURY LINK
08.2010 - 11.2010
- Handled inbound billing inquiry calls for multiple clients.
CUSTOMER SERVICE SPECIALIST
SPHERION/HEWITT
10.2007 - 06.2008
- ASSOCIATES BENEFITS CENTER
- Provided information and assistance to covered individuals, medical professionals, legal professionals, and insurance vendors regarding benefits
DELIVERY SPECIALIST
SEARS MARKETING CENTER
03.2007 - 10.2007
- Addressed customer issues regarding products
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
- Responded quickly to any changes or unexpected delays during deliveries.
CUSTOMER SERVICE REPRESENTATIVE
SEARS MARKETING CENTER
09.2005 - 03.2007
- Effectively resolved customer concerns with products and delivery times.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
CUSTOMER SERVICE MANAGER
Wal-Mart Neighborhood Market
03.2004 - 08.2005
- Resolved customer issues efficiently
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated and authenticated returns, exchanges and voids.
CASHIER
WAL-MART
07.2003 - 03.2004
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or gift card
CASHIER
BURGER KING
10.2002 - 07.2003
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
Education
SEMINOLE STATE COLLEGE
01.2005
Skills
- Administration
- Management
- Payroll
- Basic tax preparation PTIN registered
- Customer service
- Excellent written and verbal communication skills, productive in a high volume, high stress, environment
- Proficient in the use Microsoft Windows XP, WordPerfect, Microsoft Word, Microsoft Excel, PowerPoint, Internet, and excellent typing skills Self-starter with a take charge attitude
- Accounting
- Office Management
- Communication skills
- Tax experience
- Office management
- Cash handling
- Cash register
- Front desk
- Financial analysis
- Microsoft Office
- Organizational skills
- Administrative experience
- English
- Spanish
Timeline
Patient Care Advocate
Aston Carter/ Change Health Care
08.2023 - 10.2023
Claims Specialist/ CSR
Aston Carter
07.2021 - 09.2021
Business Owner
Divine Creationz
10.2018 - Current
ACCOUNTING AND PAYROLL
SCOTT GLOBAL LLC
10.2017 - 11.2019
CHIEF FINANCIAL OFFICER/OWNER
IMPERIAL FINANCIAL LLC
02.2015 - 09.2019
EXECUTIVE ADMINISTRATION
CLEAR SKY FINANCIAL LLC
10.2013 - 03.2015
PATIENT CARE ADVOCATE
KELLY SERVICES
10.2011 - 02.2012
CUSTOMER SERVICE REPRESENTATIVE
CENTURY LINK
08.2010 - 11.2010
CUSTOMER SERVICE SPECIALIST
SPHERION/HEWITT
10.2007 - 06.2008
DELIVERY SPECIALIST
SEARS MARKETING CENTER
03.2007 - 10.2007
CUSTOMER SERVICE REPRESENTATIVE
SEARS MARKETING CENTER
09.2005 - 03.2007
CUSTOMER SERVICE MANAGER
Wal-Mart Neighborhood Market
03.2004 - 08.2005
CASHIER
WAL-MART
07.2003 - 03.2004
CASHIER
BURGER KING
10.2002 - 07.2003
SEMINOLE STATE COLLEGE
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