Tiffany Scruggs

Manages the internal email account by resolving open issues and requests and/or facilitating requests to the appropriate department in a timely manner.

Confirms raw data downloads (RDD) and/or EDI functionality for importing invoices into the system or retrieving them when importing is not an option.

Manages the portal master workflow within ESV1 to facilitate resolutions for all tickets in a time frame designated by client contractual agreements.

Communicates effectively with internal staff to implement vendor credentials.

Defines and documents procedures and processes as needed.

Working with Urjanet by submitting activation forms for vendors that we cannot receive EDI or import. Working with them to find any missing information they may need to activate client in their
system.

Performs other duties as assigned including Instabase and VCM.

Expense Workflow-DBA Management: Implementation & Maintenance; Do Not Pay Invoices, ACNOFS & DBA Management.

Billing Exceptions: sort through potential duplicate invoices; create paper suppression requests to vendors & Do Not Key list in Columbus.

Account Maintenance; Master Account loads; Submit invoices to Data Entry for History Load; BYOI & BYOD Accounts.

Missing Bill Database: Adding LOA's on SharePoint during implementation; locating clients missing invoices.

Invoice Importing Process: Reporting/Updating spreadsheet on SharePoint with Current Status: web based- vendor portal; email based-shared inbox.

Attaching/Link PDFs to Imported Invoices

Urjanet: Working with Urjanet by submitting activation forms for vendors that we cannot receive EDI or import. Working with them to find any missing information they may need to activate the client in their system.

Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.

Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.

Improved dispatch efficiency by implementing new scheduling and routing strategies.

Responsibilities included hiring, scheduling, providing mentoring, monthly performance reviews, and yearly employee evaluations.

Compiling and analyzing daily excel reports for Tech Ops Manager

Maintain scheduling and forecasting for 80+ technicians.

Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.

Handle administrative requests and queries from senior management.

Data analysis of technician performance and preparation of Excel and Power Point reports based on that analysis to be used in weekly and quarterly senior management meetings.

Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.

Improved customer satisfaction by ensuring consistent quality of food and service.

Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Maintained contact with kitchen staff, management, & serving staff to ensure all departments worked together smoothly.

Performed quality checks with customers to be sure all expectations were met and address any concerns or issues.

Hired, trained, and supervised food and beverage service staff.

Utilized computers to track orders, manage inventory, and process payments.