Tiffany Sears
Cockeysville,MD
Summary
Dynamic leader with a proven track record at First Watch Daytime Cafe, adept in customer service and cash handling. Excelled in building customer loyalty and managing teams to enhance operational efficiency. Skilled in POS system operations and exceptional communication, consistently ensuring high-quality service delivery and workplace safety.
Overview
22
22
years of professional experience
Work History
Head Waitress
First Watch Daytime Cafe
05.2013 - Current
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
Manager
Pizza Hut
12.2004 - 07.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Cashier
Mars Super Markets
08.2002 - 11.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Medical Assistant - Nursing
Medix West
Baltimore, MD04.2010
N/A - N/A
Milford Mill Academy
Baltimore, MD05.2003
Skills
- Customer Service
- Cash Handling
- Exceptional communication
- Safe Food Handling
- Order Taking
- Relationship Building
- Team Management
- Food presentation
Timeline
Head Waitress
First Watch Daytime Cafe
05.2013 - Current
Manager
Pizza Hut
12.2004 - 07.2011
Cashier
Mars Super Markets
08.2002 - 11.2004
Medical Assistant - Nursing
Medix West
N/A - N/A
Milford Mill Academy
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