TIFFANY SELVEY

• Deliver exceptional customer service to policyholders by communicating important information and efficiently move claims toward resolution
• Confirm coverages and conduct initial investigation on new claims
• Analyze claims for potential issues which may inhibit resolution or incur undue expenses
• Ability to handle high claim volume while taking in bound calls, participating/assisting in training and attending meetings with out compromising production
• Proficiently utilize and industry specific programs and adhere to company policies and best practices
• Participated in a Client drive initiative to change operational procedures

• Deliver high quality service to ensure prompt resolution to concerns and create a caring atmosphere for clients and other employees

• Maintain strict adherence to all company set guidelines including call handle time, schedule adherence, proper caller verifying procedures and escalation processes.

• Provide lawyers, medical professionals and clients with pertinent claim information. Navigate several programs and claim notes to acquire data requested

• Participated in projects outside of normal support duties, including Advocacy Calling, the Out Source Queue and mail distribution

• Assisted customers in identifying electrical, mechanical or software malfunctions and explained repair solutions to ensure resolution of issues
• Facilitated communication between equipment sales, warranties department, parts distributors and clients
• Maintained detailed ticketing system to track and identify patterns of failure and defects to present to manufactures
• Refurbished equipment to like new condition and execute upgrades on new equipment. Performed testing and repairs for quality assurance

• Recruited and trained new employees, while also monitoring the productivity of current employees. Responsible for managing diverse department with in the operation

• Worked to ensure a neat and attractive sales environment, designed room layout to maximize performance of each assets. Created in-depth cleaning and preventative maintenance schedules to keep equipment in optimal condition.

• Scheduled employees with regard to stringent guidelines and provided creative solutions to labor challenges.

• Managed a revolving inventory of $70,000 and identified popular trends to capitalize on profitability of merchandise. Minimized loss through regulation of payouts and regular inventories

• Interpret data from daily revenue reports and applied the information to daily operation to increase profits

• Conducted performance reviews and coached employees to obtain measurable goals to improve efficiency, customer service and facilitate individual growth goals

• Completed safety audits of rides, attractions and procedures in accordance with state regulations