Tiffany Senters
Hayesville
Summary
Dynamic and empathetic professional with a robust background in behavior management and customer service, notably at The Village Network. Excelled in creating targeted interventions and resolving customer complaints, enhancing loyalty. Skilled in behavior analysis and therapeutic intervention, consistently fostering positive outcomes and client support. Demonstrated a 100% commitment to team collaboration and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Management Specialist
The Village Network
07.2024 - Current
- Conducted and interacted with clients in both individual and group counseling settings.
- Utilized evidence-based practices to design targeted interventions that addressed the diverse needs of students with varying diagnoses or challenges.
- Working with youth that have had a lot of trauma in their lives.
DSP
REM
05.2024 - 07.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
Temp Worker
Time Staffing
02.2024 - 04.2024
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Temp Worker
Surge Staffing
09.2023 - 01.2024
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Customer Service Representative
TouchPoint Call Center
11.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Startek
02.2018 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Social Work
Brescia University
Owensboro, KY01-2028
Associate of Science - Health And Human Services
Ultimate Medical Academy
Clearwater, FL01-2024
Skills
- Mental health awareness
- Positive reinforcement
- Family support
- Social skills training
- Data collection
- Therapeutic intervention
- Individualized planning
- Empathy development
- Behavior analysis
- Client coping mechanisms
- Behavioral treatment services
- Medication management
Certification
First Aid & CPR
CPI
Languages
English
Timeline
Behavior Management Specialist
The Village Network
07.2024 - Current
DSP
REM
05.2024 - 07.2024
Temp Worker
Time Staffing
02.2024 - 04.2024
Temp Worker
Surge Staffing
09.2023 - 01.2024
Customer Service Representative
TouchPoint Call Center
11.2018 - 03.2020
Customer Service Representative
Startek
02.2018 - 11.2018
First Aid & CPR
CPI
Bachelor of Science - Social Work
Brescia University
Associate of Science - Health And Human Services
Ultimate Medical Academy
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