Tiffany Sermino
San Antonio,TX
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Receptionist
One Time Plumbing
San Antonio, TX
04.2022 - Current
- Responded to customer inquiries via phone, email, and in person.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Para-professional
Northside Independent Sch District
San Antonio, TX
09.2022 - 06.2023
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Monitored student progress and provided feedback to teachers and parents.
- Supervised small groups of students during instruction time.
- Created and maintained positive relationships with students, parents, and colleagues.
- Utilized effective communication strategies when interacting with diverse populations.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Provided guidance to students in the classroom setting.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted in creating a positive atmosphere within the team environment.
- Developed relationships with players to understand their needs better.
Banking Teller
Capital One
San Antonio, TX
02.2007 - 07.2010
- Generated reports outlining daily transaction activities at the branch level.
- Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
- Provided advice to customers regarding account options, financial services, and products.
- Maintained accurate records of transactions, deposits, withdrawals.
- Reconciled discrepancies between actual cash amounts and book balances.
- Assisted in developing and implementing training programs for new tellers.
- Assisted with daily balancing of the branch's accounts.
- Ensured compliance with all banking regulations and procedures.
- Provided guidance to junior team members on how to handle difficult customer scenarios effectively.
- Resolved customer complaints promptly and efficiently.
- Supervised and evaluated teller staff, providing feedback on performance.
- Verified amounts and integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Supplied tellers with coin and currency.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
Education
High School Diploma -
O. W. Holmes High Scholl
San Antonio, TX05-2004
Some College (No Degree) - Accounting
North West Vista College
San Antonio, TXSkills
- Administrative Support
- File Management
- Travel Coordination
- Office Management
- Data Entry
- Scheduling
- Bookkeeping
- Verbal and written communication
- Recordkeeping and bookkeeping
- Document Management
- Clerical Support
- Scheduling appointments
- Office Administration
- Document Control
- Positive and professional
- Security awareness
- Basic accounting
Languages
English
Professional
References
References available upon request.
Timeline
Para-professional
Northside Independent Sch District
09.2022 - 06.2023
Receptionist
One Time Plumbing
04.2022 - Current
Banking Teller
Capital One
02.2007 - 07.2010
High School Diploma -
O. W. Holmes High Scholl
Some College (No Degree) - Accounting
North West Vista College
Similar Profiles
Evan WasherEvan Washer
Plumbers Helper at Big Time PlumbingPlumbers Helper at Big Time Plumbing
Brock SalasBrock Salas
Intern at Old Time PlumbingIntern at Old Time Plumbing
Brent GraceBrent Grace
Apprentice Plumber at On Time Plumbing MelbourneApprentice Plumber at On Time Plumbing Melbourne