Ingrid Rios
Reseda,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler/Clerk Processor
Kelly Services
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Certified Nursing Assistant
California Health & Rehabilitation Center
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Bankruptcy Specialist
PennyMac
12.2020 - Current
- Oversaw a diverse caseload, managing competing deadlines and priorities with minimal supervision, ensuring timely and effective case resolutions.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
Foreclosure Specialist
PennyMac
12.2020 - 08.2022
- Served as a liaison between clients, attorneys, court officials, and other stakeholders throughout the foreclosure process.
- Provided guidance on loan modification options available for borrowers facing financial hardship.
- Improved accuracy of documentation by thoroughly reviewing all paperwork and identifying any errors or discrepancies.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Troubleshot and resolved any issues that arose during the foreclosure process, minimizing potential delays.
- Prepared all notices of default as per terms of deed of trust on mortgage.
- Performed proper calculations and prepared payoff figures.
- Conducted comprehensive research to stay current on industry trends and best practices in foreclosure management.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Actively participated in cross-functional meetings with lending departments to address issues related to delinquent loans.
- Collaborated with legal teams to ensure compliance with state and federal regulations during foreclosure proceedings.
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
- Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
- Assisted in training new team members on company policies, procedures, and systems related to foreclosures.
- Maintained detailed records of all correspondence, documentation, and actions taken during the course of each foreclosure case.
- Streamlined foreclosure processes by implementing new software tools for tracking and monitoring case progress.
- Administered property foreclosures, encompassing proper and timely assignment of cases to realtors.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
Sr Support Specialist
Health Net
02.2017 - 05.2019
- Enhanced communication within the support team through regular meetings, status updates, and collaborative tools usage.
- Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
- Spearheaded the creation of a centralized knowledge base, improving access to information for both staff and clients alike.
- Led workshops on various topics during industry conferences to showcase company expertise in our field of work.
- Championed best practices in ticket handling and case management, resulting in improved issue tracking accuracy.
- Contributed to product development efforts by providing valuable user feedback from support interactions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Senior Loan Processor
Countrywide Home Loans
2000 - 2016
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Streamlined loan processing system, significantly reducing processing times by implementing efficient documentation practices.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Achieved high levels of accuracy in document processing, double-checking details against application requirements.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Reduced delinquency rates with proactive account management and timely followups.
- Identified areas for operational improvement through routine audits of department processes.
- Successfully managed a high volume of loans by prioritizing tasks effectively to meet deadlines consistently.
- Provided quick turnaround times to maintain fast-past schedule.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Prepared detailed reports on investigative findings, presenting recommendations for corrective action to senior leadership.
- Collaborated with cross-functional teams to ensure consistent application of compliance standards across all business units.
- Streamlined internal audit processes for improved efficiency and risk mitigation.
Education
High School Diploma -
John Burroughs High School
Burbank, CAundefined
Valley Community College
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Hanford Adult School
Skills
- Time management
- Attention to detail
- Data visualization and presentations
- Verbal and written communication
- Advanced Excel
- SSE, CADET,SCRA, Creditor Dashboard, Claims Detail, Tittle,
- Consumer Financial Protection Bureau guidelines
- Fair Debt Collection Practices Act
- Equal Credit Opportunity Act
- Rims, Lafa, PennySaver, Fee Management, Lamp, Fee Transaction Ledger
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Languages
Spanish
Full Professional
Timeline
Bankruptcy Specialist
PennyMac
12.2020 - Current
Foreclosure Specialist
PennyMac
12.2020 - 08.2022
Sr Support Specialist
Health Net
02.2017 - 05.2019
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Valley Community College
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Hanford Adult School
Medical Appointment Scheduler/Clerk Processor
Kelly Services
Certified Nursing Assistant
California Health & Rehabilitation Center
Senior Loan Processor
Countrywide Home Loans
2000 - 2016
High School Diploma -
John Burroughs High School
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